Sprint Support Ticket

sprint allowed two phones to be stolen

Created By: louann3711's Picture louann3711 Last Reply: louann3711's Picture louann3711
Priority Level: [Emergency] Status: [Open]
Created: 10 years ago Last Updated: 10 years ago
Department: N/A Replies: 0

sprint allowed two phone numbers to be ported from my son in laws account without his knowledge or consent. when he opened the account there were five phones five names listed one for each phone,the two phones are now being expected to be paid in full the day before the first payment is due we cannot retrieve these phones because sprint allowed the numbers to be ported after information to gain access to the account has been changed. So now myself my daughter and my son in law who is in the military and needs a 24/7 Phone are expected to cover this ridiculous ammount, due to sprints negligence. No one at Sprint has answers. supervisors can do nothing we know who has the phone but we cannot prove it is part of this account any longer. how can this be resolved with us not losing our service with the thieves being held responsible since they're going nowhere on this military base I appreciate your help in this matteras we ported our numbers and the account holders credit is now in jeopardy


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