Sprint Reviews and Complaints

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Sprint Reviews

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  • sprint not happy with serviceExample: Sears broken washing machine



    Swapped from verzion to sprint only had sprint 2 months and not happy at all with service phone is always on roaming and slow to connect to internet. Drops calls and cant get help by contacting customer service and now the 2 nd bill is 120.00 more than what it should be (note 1 phoneline account) bill shouldnt be more than 120.00 all together at the most have gotten 2 different explanations from customer service which neither can explain why total bill for one month is 280.00. I will be going in to store on monday and at this just want to cancel my contract and go some where else sprint... More...
    (Mobile Phones)
    missinface's Picture   missinface    0 Comments   Comments
  • Worst service and over paying



    I have been a loyal customer with Sprint for over 14 years. I'm at my highest peak of frustration with Sprint. I live in NYC and I have the worst cell reception. I have been lied to by a number of Sprint representatives for the past year noting that in my service area where I live they are working on a tower to have better service in my area. I have heard this lie for the past year since April 2013 and beyond. In addition, I cannot receive calls in my apt along with having many dropped calls on a weekly basis. I owed $44.97 on a bill and they literally disconnected my phone even... More...
    (Mobile Phones)
  • Recent experience with Sprint in their Rohnert Park Location



    If you want to waste almost an entire day - try going to Sprint in Rohnert Park. They have no customer service, they don't know anything about the phones they cell. I asked a simple question after buying two phones - one being a smart phone and the other being a Iphone. People were calling me on the Iphone and I couldn't figure out how to turn on the volume. I went to the store the following day and the guy at the desk commented - I am a tech guy I don't know how the phone works. After trying out the 2 phones for less than two weeks - the Smart S5 phone was muffled and I... More...
    (Mobile Phones)
    Caren's Picture   Caren    0 Comments   Comments
  • Sprint - framily plan - billed as one account not separate bills



    I have been with Sprint for years and decided to take advantage of the Framily plan. I added several friends and family members to the account and gave them the special code to add them but the agent signed up each person as part of the same account instead of as individual accounts. Specifically 2 people failed to pay their bill and now my cell phones have been disconnected and I have racked up an enormous bill based on someone else's failure to pay. Unfortunately, I have been left with no choice but seek another form of communication. If this can be resolved, I would return to... More...
    (Mobile Phones)
    Rdelarosa's Picture   Rdelarosa    0 Comments   Comments
  • Sprint horrible customer service



    Well I just got my 4th replacement for the Samsung 3, they keep giving me beat up refurbished phones. I had it for a few days then randomly it shut off and never turned back on again. I take it that day to sprint in Glendale at 5pm' they told me their were no technicians at the time so they send me to Pasadena, I get their they tell me I have to wait til Friday. I call back Friday and talk to a female representative of Sprint she tells me it's not gonna be their til Monday so I said ma'am I'm on call at work and I have no phone . She puts me on hold to see what can be... More...
    (Mobile Phones)
  • Sprint- terrible service at a high price



    I'm a service member in Hawaii and for a year my wife and I saw our phone bill increase every month, it started at a high but manageable $180 a month to an absurd $240. The connection is pretty bad out here and on many occasions I missed important information from my superiors. Every month I called costumer service to figure out what was going on with my bill, and I was repeatedly given different information, lied to, or just flat out disrespected by representatives on the phone. I finally cancelled on the condition that I would not receive the early-termination fee, which was... More...
    (Mobile Phones)
    Alecanto's Picture   Alecanto    1 Comments   Comments
  • Consumer Complaint



    I am not sure if this is the right site to vent out about sprint. I have been a customer for YEARS. I got a Note 3 from sprint as I was due to for an upgrade, the representative at Sprint store convinced me to get the Framily Plan they are currently promoting and I did the guy told me that he was going to add his next customer that came in to sign for Sprint services which never happened. Honestly i did not care at the time. Two weeks after i started noticing that my phone was acting up and kept getting error messages. On 07/07/2014 I went to the Sprint store to have the phone serviced as... More...
    (Mobile Phones)
    rgranados2054's Picture   rgranados2054    0 Comments   Comments
  • Sprint overcharges, uses foul language, and ruins your credit.



    When I first started with sprint, my bill was a total of 75 dollars per month for talk, text, & data. After you have been with them for their contract term, they bump your bill up event over time, so you don't quite see it as they invade your pocketbook. I personally was with sprint for 9 years before I realized that they were overcharging me by $95.00. When I called customer support about this problem I was yoyoed around from representative to representative for about 2hours. Finally I got ahold of someone and I ended up being cussed at by the representative. So I canceled my... More...
    (Mobile Phones)
  • horrible service



    I called Sprint many times regarding the horrible internet/phone service. This month has been the worse. We wen't away to South Jersey (beach, boardwalk, hotel, restaurant) and not one phone (we have 3 phones with sprint)worked! no internet, no making outside calls. I called about the issues last year - not working while we're at the beach. I'm so sick of listening to the same old excuse, according to your location it shows great service OR the towers are your location is great.. It's not!!!!!!!! i can't take Sprint anymore and i want out!! $25 credit will not... More...
    (Mobile Phones)
  • custumer complaint



    Lost my phone and trying to reactivate an old phone by going into a sprint store and was told that I could only do it online. Having trouble figuring out how to do so I call the sprint hot line not once but twice and was hung up on both times! Its a shame that all the money my family spends on this carrier and they can't even stay on the phone or even help us in person to help fix our problem is extremely bad customer service and really makes me wonder where all of our money is going to. More...
    (Mobile Phones)
    vickersh92's Picture   vickersh92    0 Comments   Comments
  • Humiliated by Sprint Supervisor



    Supervisor Name: Annette-interaction - I584388729 (Supervisor) I became a customer for sprint on Oct 22nd 2011, from then I was facing some problems with service and customer care but it looks like they are very minor issues as wasn’t taking them as granted. But then from last 8 month I’m facing a trouble with customer care. The way they treat us when I call for information or form any support, usually they don’t give me a right information because they don’t their own policies. If I make a call to 5 customer supports representatives, those 5 representatives will... More...
    (Mobile Phones)
  • sprint pcs service



    I live in Florida, in the Palm Beach County. My service sucks, seldom do I have 4G service and when I have a strong 3g signal my phone doesn't work on the Internet. I have the No tell and I love the phone. I left MetroPCS for Sprint, what a mistake. I thought a big company like Sprint would have outstanding coverage, boy was I wrong. If you are considering Sprint, please think twice. More...
    (Mobile Phones)
  • Sprint



    So a few months ago, I purchased mifi through sprint. The gentleman at the store told me that as long as the screen said 4g the data was unlimited. He ordered the device and I picked it up a few days later. A few hours after setting it up, I was getting text messages saying that I was over for data. How could this be? The gentleman told me what to do, and I did it. I discovered- after talking to someone in customer service that this was not true, that you paid for every bit of data. I asked the man on the phone what I should do. Should I go to the store, or talk to a manager on the phone?... More...
    (Mobile Phones)
    Banfieldpigs's Picture   Banfieldpigs    0 Comments   Comments
  • customer service/billing



    sprint allowed 2 cell phone numbers to be ported from an account purchasing 5 brand new cell phones on without the consent of the account holder before the first payment on the contract with all 5 phones was made and now they expect the account holder to cover the cost of two note3 to be paid in full immediately. The first bill is not due tomorrow and no 1 has answers not even supervisors. Myself the account holder and his wife will be out of service because sprint allowed this to happen no one will speak to us about it and the account holder is in the military and must have a phone 24 /7... More...
    (Mobile Phones)
  • sprint allowed two phones to be stolen



    sprint allowed two phone numbers to be ported from my son in laws account without his knowledge or consent. when he opened the account there were five phones five names listed one for each phone,the two phones are now being expected to be paid in full the day before the first payment is due we cannot retrieve these phones because sprint allowed the numbers to be ported after information to gain access to the account has been changed. So now myself my daughter and my son in law who is in the military and needs a 24/7 Phone are expected to cover this ridiculous ammount, due to sprints... More...
    (Mobile Phones)
  • Sprint Bill



    I believe I've been over charge by Sprint the first day of service (Sept 2013). I've contact Sprint numerous times and nothing changes. I get bogus explanations as to why it is but I'm still over charged. I did the math on paper and it doesn't add up but yet no changes are made and no one with any authority will talk to me about it. I feel they are not a good carrier service. More...
    (Mobile Phones)
    sad2's Picture   sad2    0 Comments   Comments
  • Sprint Damsung service



    I have had service since February 2014 thus is the worst service ever I have had T-Mobile also simply mobile and they both was fine. My calls drop and my 3g services only has one bar as I'm typing now no bars keeps going in and out I am gonna breach my contract and go with T-Mobile I can not take thus service as much money me and my husband pay almost $200 a month for both phones we should ha e excellent service we need to sign a petition against them to many complaints and nothing getting solved More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    equilla's Picture   equilla    1 Comments   Comments
  • customer service IDIOTS



    I have never left a store so p.o. and never blew up at an employee before till I went to this place. I've been having trouble with my phone since I got it , it's clearly a lemon. Every time I go to this store their only answer is factory reset my phone. I'VE DONE THAT 7 TIMES. they insured that was the only way. I took my phone and left. More...
    (Mobile Phones)
    melmt's Picture   melmt    0 Comments   Comments
  • Billing overcharge, horrible customer service



    Sprint seems like it will be a good choice, they have cheaper plans without seeming like a disreputable company- but once you've signed up, set up automatic bill pay, and feel comfortable with your phone- that's when they'll start adding confusing charges. As many on this site have also experienced, their customer service in the billing department is obstinate to the point of being dismissive (while acting like they're being polite). Finally, and what prompted me to take the time to write this review was that in canceling the service, they tried to not refund the... More...
    (Mobile Phones)
    alexrutgers's Picture   alexrutgers    0 Comments   Comments
  • Cancellation & billing



    I regret being loyal to sprint for 6yrs they are a bunch of thief. not only do they charge very high fees. but they never want to credit you for any of their issues. I paid my moms for for yrs and she never had good service in her area. I had to get internet at her home in other for them to give me a router that will make her phone work! all they do is steal from you. I cancel my line and waited for them to sent me the bill . spoke to them many time about when am I getting my bill. and they lied and just got a collection letter! not only charging me ridiculous cancelation fees but also for... More...
    (Mobile Phones)
    IHATESPRINT's Picture   IHATESPRINT    0 Comments   Comments
  • Billing problems



    When I began my Sprint contract, my billing cycle landed at the beginning of every month which made making the payments slightly difficult because my pay periods began one week into each months. During the month of April, I called customer service and spoke to a rep who was able to set up a payment plan over a span of two weeks in April and May, and she also switched my payment date to the end of every month for better convenience. She informed me it would most likely take the entire month of May to correctly set everything up, so I shouldn't expect the end of the month due date until... More...
    (Mobile Phones)
    wparks7's Picture   wparks7    0 Comments   Comments
  • Sprint is a fraud



    Had service for 6 days total. Sprint tried to charge me $400.00. Took months then they lowered it to $181.00. This after numerous phone calls. They even had a collection agency call me repeatedly. I settled with their collections agency called ACF for $140 after six months of this mess. Their rep told me that if you have service for more than 3 days they will charge you for a full month. Then I read the fine print online and they are supposed to pro rate the bill. They did not and lied to me. Sprint is a terrible company. More...
    (Mobile Phones)
    Zodden's Picture   Zodden    0 Comments   Comments
  • Sprint Terrible service & lies



    I've had nothing but terrible service and awful customer service through Sprint. Got a LGG2 on April 21, 2014. Received 2 months bills within 2 weeks of purchase. Was lied to about how much both bills would be. First bill was due before I even had it a month. Phone is complete crap. I was told I could go to the Sprint store I bought it at an hour and a half away and just swap it for a new one that was the first lie. I was also promised credits for both of the month's bills I had already received another lie. Got there they told me they had to order me a new phone and I would have... More...
    (Mobile Phones)
    julikat73's Picture   julikat73    0 Comments   Comments
  • sprint is socks



    Sprint is suck its a stupid company I ever hadI stocked with them for 2 years now I wish I didn't they give unlimited plan because they know nobody's going to use much because there's no signal if you wanna listen to a song in YouTube its going to take like half an hour loading I hate it so much More...
    (Satellite)
    Alaa's Picture   Alaa    0 Comments   Comments
  • Sprint current and future customers BEWARE!!!



    I recently replaced my HTC 4G LTE with a Samsung Galaxy S5. Unfortunately I realized too late that Sprint in their warped wisdom has decide that customers will have a better experience making and receiving calls if the 3G or 4G data connection was dropped during the calls (it's not better)!!! This was not a problem I experienced with the last 3 HTC products I owned. I was told today by Sprint Broadband customer service that going forward ALL phones from Sprint will NOT be multitasking phones. However, the same phones from other companies will be. Sprint claims that they are on the... More...
    (Mobile Phones)
    jaymist's Picture   jaymist    0 Comments   Comments
  • Sprint sucks! Example: Sears broken washing machine



    Sprint customer service is terrible! I recently went to Mexico and called ahead for an international plan. The person talk to me about using my iPad instead because it would work better. But because Sprint service is so horrible I was not able to communicate and thought it was the Wi-Fi. I then used my cell phone to try to communicate with my family and nothing was working. When I returned home, our five phone still did not communicate to each other. So for my bad service Sprint was kind enough to bill me 80 additional dollars and when I called in to ask for them to take it off of my bill... More...
    (Mobile Phones)
    Brian2297's Picture   Brian2297    0 Comments   Comments
  • Sprint mobile phone service



    I will have service even up to full bars, but then, without moving my phone I lose all of them. People cannot get in contact with me and I can't get in contact with anyone else because I keep gaining bars and then losing them. Sometimes it'll say that I have at least two bars but when I try to send a text message it says 'no service'. I'm so annoyed with this stupid service. The first chance I get I am dropping this service and I've only had it for 3 months. NOT HAPPY! More...
    (Mobile Phones)
    amandak21343's Picture   amandak21343    0 Comments   Comments
  • Can't cancel service.



    I have not been under contract with sprint for several months and I tried to cancel my service and they still want me to pay $180 for the next two months of service. I have had to call them 5 times and they tell me my service is cancelled, but then they don't cancel my service. They will give me no confirmation that my service will be cancelled and in turn I have to wait a month to see if they ever cancel my service after I pay them 180 dollars .. even though I don't have a contract. WORST PROVIDER EVER! More...
    (Mobile Phones)
    nescott23's Picture   nescott23    0 Comments   Comments
  • The worst



    I don't want you guys to reply SPRINT IS JUST SIMPLY THE WORST THEY START YOU OFFF RIGT THEN THEY SCREW YOU OVER BY ADDING ALL THESE SECRECT ADD ONS YOUR CHARGED FOR THE STUPIDEST THING YOU DO NOT SIGHN UP FOR THEY ARE LIARS CHEATERS AND FAKES THE SERVICE SUCKS I NEVER GOT GOOD RECEPTION ANYWHERE AND ALWAYS HAD TO CALL TO ASK WHAT THE HELL WAS GOING ON, they would always come up with a stupid answer like "one of the towers in my city was down" sooooooo unbelievably pathetic SPRINT is a joke a whack service I ll be sure to tell everyone to not give you business because... More...
    (Mobile Phones)
    Jazzcarr94's Picture   Jazzcarr94    0 Comments   Comments
  • Billing



    To ALL consumers, I reccommend not getting Sprint. I have had them for over two year's and have had issues with the billing almost every month. It's amazing how my bill can just fluctuate. I call Customer Service and try and resolve the issues and they all say it's going to be taken care of but rarely is. My bill right now is $360 for 4 phones for unlimited data and 1500 minutes (This is before the FRAMILY Plan. which is a joke, don't do it.) In all reality it should be $240 a month. Sprint agree's with me that my true actual amount owed is $240, yet they are still... More...
    (Mobile Phones)
    kylegerring88's Picture   kylegerring88    0 Comments   Comments
  • Advertised 4G service



    THIS IS POOR CUSTOMER RELATIONS! I returned the box 3 times before closing that evening because it would not work. Since I am not very technical took it to a computer center to have set up the next day. They contacted Sprint customer care and found out we weren't going to be able to make system work, because its not available in my area. When I returned the box one of their employees lives near me and he can't get service!!! In this instance, SPRINT SHOULD NOT CHARGE RESTOCKING FEE WHEN THEIR SYSTEM DOESN;T WORK! FALSE ADVERTISEMENT AND BAD CUSTOMER RELATIONS! More...
    (Mobile Phones)
  • Framily Plan



    When I went to trade in my phone, they tried to sell me the Framily plan. He showed me the numbers and told me exactly how much I'd be saving. So I switch. Next thing I know I get my new bill (Not the first one that is always more. this is a regular bill) and it is MORE expensive than my last one. The numbers he gave me were lies and I feel scammed. More...
    (Mobile Phones)
    ShelbyH1993's Picture   ShelbyH1993    1 Comments   Comments
  • new account



    Today I ventured into the sprint store hoping to get into a framily plan. The trainee strefen jones was not only rude with his smart remarks but also would not allow me to enter the restroom with my young child. The experience turned me off completely. None of my questions were answered clearly. Everything was maybe. The plan sounds nice but please choose a different location. Stay away from the authorized dealer in Snellville. More...
    (Mobile Phones)
    cartercmc's Picture   cartercmc    0 Comments   Comments
  • Sorry Customer Service They will do what every they can to take your money!!!



    Email I sent to Sprint: Dear Sir or Madam: I am a former customer (my number 325-829-4868), I had a two year contract with your company. I was very happy with your company and it's customer service. When my time finally came for me to upgrade my phone I was very excited. On March 3rd I went to my local store to shop for my new phone. I was looking for the Samsung Galaxy. However, the customer service representative at your store at the Fire Wheel shopping center in Garland, informed me that I could not just upgrade my phone that I would have to completely change my plan. I... More...
    (Mobile Phones)
    MadatSprint's Picture   MadatSprint    0 Comments   Comments
  • horrible experience



    I just switched to Sprint and 100% regret it already. My first conversation on the phone with sprint was dismal - I don't have service where I live and they won't send me an extender unless I pay $100. Also, they said I have $3 to return the phone without a fee, except they started counting the days when they shipped and the phone didn't arrive until 5 days later. They said they couldn't do anything about that. Wow, what a mistake. More...
    (Mobile Phones)
  • you are really thief company



    you guys really are a serious company? because to my understanding serious companies dont steal from the costumers atleast not so publicly, by the phone you guys say something to the costumer but when you go to the store is a completly diffent story, is not only frustrating but time consuming, deal with any of your personel is completly waste of time, they are inexperienced people and dont know what they doing, to make this story more clear let me tell you what happend to me, around 4 weeks ago ( a month) i buy my iphone 5s and it was working perfectly until suddenly puff the screen just... More...
    (Repair Services)
  • sucks



    Need better tower no signal at all no matter were you go one minute you be talking to someone the next minute you talking to yourself even for emergency contact still no signal I have to used my house phone in order to get a ambulance to come to my house due to my baby was having seizures. Customer Service are suck also either they put you on hold forever just keep saying oh we working on it well is been over a year still no improvement I can't wait to get out of this contract. This page say give the businesses an opportunity to make it right well guess what they don't need... More...
    (Repair Services)
    Kamila2011's Picture   Kamila2011    0 Comments   Comments
  • Get with the program jerks.



    When are you guys gonna get caller id, so I dont have to enter my phone number 3 times for you to access my acct. And after over 11 years and $30,000 you still treat me like a brand new off the street customer, still waiting on my compensation from 3 months of no useable service and over 20 hours on the phone with you guys chasing ticket numbers and calling me a lier. you guys rule More...
    (Mobile Phones)
    allaspectsguy's Picture   allaspectsguy    0 Comments   Comments
  • terrible customer service



    i recieved a collection notice from sprint today. about a 90$ bill that was supposed to have been waived 4 months ago. i was never informed of this bill and now have a collection agency contacting. after a terrible unsuccesful call to sprint they are telling me that i have to send my old phone whicn i paid 250.00$ for just to recieve a 90$ credit. all this after 10 years of service with sprint. it baffles me how poor their customer service is More...
    (Mobile Phones)
    sprintsucks's Picture   sprintsucks    0 Comments   Comments
  • Over charged for two years



    I have been with sprint for over ten years. I even convinced my entire family(6) to join me and be on the family plan. After several bad experiences my wife and 4 children decided to leave and go with another carrier. I was advised to go, but I did not. My son and I stayed- still on the family plan. When my son turned 18 he understood he had to get his own phone line, so he left. With him leaving my plan changed from the family plan to the individual my plan-so I thought. Sprint never adjusted my plan. As a result I overpaid sprint for two years. I was made aware of this by a in store... More...
    (Mobile Phones)
    MethodMan6's Picture   MethodMan6    0 Comments   Comments

Sprint Reviews By Product

 

Sprint Comments


Fabiola says: (4 months ago)
 0
SPRINT is the Worst company in EEUU. Internet is so slow. Don't sign up with this company is not worth it. You will pay a lot money for a company that has same service as metro pcs which just cost $40 monthly and SPRINT almost $100.



tickedoff2012 says: (2 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



tickedoff2012 says: (2 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



rawdyc says: (2 years ago)
 0
Sprint is horrible and false representation..I HAD a Samsung Nexus S. That is until I took it to a "Sprint repair store". I had charging issue with my nexus S so I took it to repair store in SPRINGFIELD, OHIO. I had recently bought a new JAN cord for my phone and soon after I started having a charging issue, so I took the phone in and all I needed to know was if the problem was with the phone or with the cord. The cord had a warrantee which is why I needed to know which the problem. All they had to do was try a different cord on my phone, boom, problem solved. But no, instead they decided to disassemble my phone and when put it back together, it doesn't work at all!!!!. This phone worked perfectly when I took it in, except for the charging issue which wasn't really a problem, just to hold cord a certain way. I was told "sorry, its not our problem"...WHAT???!!!!! ..After a very heated debate in the store I went home and immediately contacted Sprint. After discussing what had happened, the service rep discussed it with her supervisor and informed me that they would replace my phone for $35. Ok, I'm good with that. She directed me to a sales store, I go to thousand store and am informed that they don't handle this type of issues and directed me back to the same "repair" store where this all started!!!. I go back to that store and tell them what I was told would be done and, again, am told we do not handle that here. I am now directed to go to this "corporate" store 25 miles away!. I go there and guess what?.. told the same Damn thing. I insist they get Sprint office on the phone and I talk to another "supercrook". He tells me that the service rep I spoke to ad well as the the supervisor she spoke with are both being repremanded for telling me what they did and that I should never have been offered that because they refuse to do anything for me. Period. I go back home and call Sprint again and tell the rep I want her top supervisor to talk to and again am told they won't help me, saying that even tho that repair store says Sprint..carries Sprint logo.employees wearing shirts saying SPRINT..they are not a part of sprint WTF????. I have a 4 line plan with a yr and a half left on my contract...I tell the "lady"that if I don't get what I was originally offered, since this repair store is the one who screwed up my phone and not me, that I was cancelling my contract. They opted to lose just under $3000 rather than replace my phone for $35... Customer service?..



latice7 says: (4 years ago)
 0
just want to thank all the great servers at sprint you have been so great with helping me and my business...also so i always receive great service from zenaiada p.she was very helpful to me always giving me good customer service...keep up the good work...thank you so much robert cromer....store number 881 register # 7




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