Sprint Reviews and Complaints

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Sprint Reviews

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  • Samsung Galaxy Mega 6.3



    Hello, I have been a customer of sprint for 3 years. I was talked into the galaxy note 2, by one of the salesmen, he showed me his phone and all that it would do. It is now time for me to upgrade to a new phone, I searched the Internet and found out that Samsung is coming out with a new Galaxy Mega 6.3, I went to sprint to see when it comes out. I was told that I would be crazy to DOWNGRADE to the Mega phone. That I should spend $299.00 for the new Note 4 and also sprint will not be carrying the Mega phone anymore. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    22Rodney's Picture   22Rodney    0 Comments   Comments
  • Unlimited data / tethering



    I have been with Sprint since 2011. I have the HTC EVO 4G which has premium data added to my "Everything Data 450" plan. I have no broadband service in my area so I talked to a Sprint representative about their new faster phones and service. I explained my situation and how exactly I would be using the phone and data service. I was enrolled at the University where I worked and needed to be able to access my online classes that I had been previously doing via dialup. Considering the terms and conditions of my contract, I wanted to make sure I could do this and not be penalized. I... More...
    (Mobile Phones)
  • Sprint stole my phones



    I upgraded my phones with sprint and as part of the upgrade I traded in my old phones for credit. Turns out that the Sprint employee at the Countryside store in Clearwater, FL took my phones and never applied the $400 credit for the 3 phones. I called Sprint customer service and they told me it was a store issue and that they could not help me. I called the store and the an employee who identified himself as Luis told me to "shut up and listen" then proceeded to inform me that this issue was not their problem. So basically I am out $400 and Sprint is not willing to work with... More...
    (Mobile Phones)
    jgonzalez423's Picture   jgonzalez423    1 Comments   Comments
  • No Appeal for Army Deployment



    I have been a dedicated Sprint Wireless Customer since 2005. Recently my son who recently joined the United States Army was deployed to South Korea. Because this was his first International deployment and he was on my Sprint Plan, I switched his line to include International Service. Not knowing that it would have been best to just cancel his service altogether and have him communicate via the internet due to the expensive charges that go along with the International Plan. After 30 days into his deployment, my phone bill was over $2000. I was so shocked. But it was explained to me... More...
    (Mobile Phones)
    airica1055's Picture   airica1055    0 Comments   Comments
  • TERRIBLE CUSTOMER SERVICE



    just a normal customer going to sprint for an upgrade for the new iPhone 6. The customer service representives tell me they do not have in the iPhone 6s in stock and that I am going To have to come in 1-2weeks. It's been a month and a half now and I'm still waiting for an upgrade and now in December the same customer representives wanna tell me "we don't sell them in stores" how is this customer service???! This is terrible, I am not naming any names just saying the sprint store in Marlborough needs to step up. And I am not the only one who is upset. This place... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Jonjoseph43's Picture   Jonjoseph43    0 Comments   Comments
  • My service



    1st off, my category is service. Its not an option. 2nd, it should be easy to find a complaint button directly on your website. Not be more of a pain in my ass. 3rd, I want to talk to someone of importance when i have a complaint. NOBODY ELSE. Who is making millions of dollars off of ripping people off? THATS who needs to be talking to every complaint, personally. HORRIBLE SERVICE. Im pissed I cant get ahold of who needs a piece of my mind. Not some service rep.. I want to talk to ceo. A bunch of rats who know they're rats. You pieces of not deserving one single dollar shitheads. Im... More...
    (Satellite)
  • Sprint telling customers false things



    I have been with Sprint for about 5 years, they were great....but just switched my plan with them and added 2 lines, because of what one of their employees told me. He told me we wouldn't be charged a certain amount for a year and that the phones we had purchased would only be a certain amount. He told me two different things this plan had but no matter who I talk to at sprint no one will or can help me get what I was told. The store employees said sorry he told you completely wrong info and there is nothing we can do, call the main number, same response from the main office. All I... More...
    (Mobile Phones)
    MichaelParker's Picture   MichaelParker    0 Comments   Comments
  • The worst experience



    Sprint is THE WORST phone carrier ever! Not only do you get numerious drop calls, and no service anywhere, but u continue to pay for the service every month and fulfill your contract obligations. They have a lock on your phone that they refuse to give you so you can use it with other carriers. Definitely would not recommend sprint. Much better service with Verizon! More...
    (Mobile Phones)
  • $25/Month Bill Increase After 2 Year Agreement Signed



    I have been a sprint customer for almost 10 years. About 6 weeks ago I upgraded to the new iPhone 6 and signed a new two year contract with Sprint. I recently noticed that my bill has increased by $25/month. I called Sprint and inquired why. They stated that two monthly discounts that I have been receiving for six years, one for $10 and the other for $15 have disappeared from my account. That once I upgraded the phone these discounts disappeared automatically by the system. I was given these monthly discounts over the six year period because my contract has been up multiple times. And for... More...
    (Mobile Phones)
    illinny's Picture   illinny    0 Comments   Comments
  • Sprint- the most terrible phone company I have ever encountered.



    Switched from Verizon to Sprint thinking I would get a better deal. The old adage," you get what you pay for," is true. I also should have listened to my daughters. Sprint service is terrible. Calls drop all of the time. Customer service is incompetent. The charges are the same as Verizon, with none of the positive attributes of Verizon. Sprint double charges for their services and they add multiple non-descript fees to your bill. I attempted to back up my phone with no sucess. I called customer service, of course they didn't have a clue what I was speaking of.... More...
    (Mobile Phones)
  • SPRINT IS A P.O.S.



    I've had sprint for a whole year now and I've had too go threw almost 4 phones because the same issue keeps happening and now there trying too say I need to take it to a repair shop and its a brand new phone! I pay 109.00 a month for unlimited everything but, I don't recieve any calls or texts and there trying to blame it on me! Yeah sprint is awful amd I'm literally about to have the contract bought out because I'm fed up with them great service my ass! More...
    (Mobile Phones)
    hopepearl1995's Picture   hopepearl1995    0 Comments   Comments
  • bill you and prorate you for anything they can think of



    Sprint us the worst phone company ever to have i pay my bill every month and one time i was late and they waited 4 days to cut my phone off then 2 month later for a whole different bill charged me 95 dollars stating my bill was suspended during the change of my new billing cycle THEYRE THE ONES THAT SUSPENDED IT AND THEN CHARGED ME 95 DOLLARS FIR IT then when i called to speak with a rep one hung up in my face and they couldnt explain to me why my bill was 365 dollars when i only pay 97 a month and tried to tell me i made a change to my account when i didnt go with tmobile theyre service is... More...
    (Advertising)
    blahblah94's Picture   blahblah94    0 Comments   Comments
  • Worst Service Ever!



    We have had Sprint a long time and never had problems until January 2014. For the last 10 months we have not been able to send or receive texts or calls. Every time we call Sprint, they put us on a long hold and no one ends up helping us. They always say the cell tower is under construction and it will be 2 months until it is done. After two months, we call back and they say the same thing. I will never sign a contract with them again. We use our phones for business and personal use. We have lost clients because they cannot get a hold of us. We do not live in a remote area. There is no... More...
    (Mobile Phones)
    Clmoore's Picture   Clmoore    1 Comments   Comments
  • horrible coverage



    I have had sprint going on 4 years now, so let me get straight to the point. The coverage suck and is almost bad enough to start a class action lawsuit just get out of the contract. I work in El Segundo, CA were they took down the cell tower nearly 3yrs ago and never replaced it. They don't care about their customers service. They rolled out sprint spark and didn't with the new phones but waited and didn't update the system to accommodate their customers. I hate Sprint the coverage isn't worth spit. More...
    (Mobile Phones)
    cbeard's Picture   cbeard    0 Comments   Comments
  • sprint not happy with serviceExample: Sears broken washing machine



    Swapped from verzion to sprint only had sprint 2 months and not happy at all with service phone is always on roaming and slow to connect to internet. Drops calls and cant get help by contacting customer service and now the 2 nd bill is 120.00 more than what it should be (note 1 phoneline account) bill shouldnt be more than 120.00 all together at the most have gotten 2 different explanations from customer service which neither can explain why total bill for one month is 280.00. I will be going in to store on monday and at this just want to cancel my contract and go some where else sprint... More...
    (Mobile Phones)
    missinface's Picture   missinface    0 Comments   Comments
  • Worst service and over paying



    I have been a loyal customer with Sprint for over 14 years. I'm at my highest peak of frustration with Sprint. I live in NYC and I have the worst cell reception. I have been lied to by a number of Sprint representatives for the past year noting that in my service area where I live they are working on a tower to have better service in my area. I have heard this lie for the past year since April 2013 and beyond. In addition, I cannot receive calls in my apt along with having many dropped calls on a weekly basis. I owed $44.97 on a bill and they literally disconnected my phone even... More...
    (Mobile Phones)
  • Recent experience with Sprint in their Rohnert Park Location



    If you want to waste almost an entire day - try going to Sprint in Rohnert Park. They have no customer service, they don't know anything about the phones they cell. I asked a simple question after buying two phones - one being a smart phone and the other being a Iphone. People were calling me on the Iphone and I couldn't figure out how to turn on the volume. I went to the store the following day and the guy at the desk commented - I am a tech guy I don't know how the phone works. After trying out the 2 phones for less than two weeks - the Smart S5 phone was muffled and I... More...
    (Mobile Phones)
    Caren's Picture   Caren    0 Comments   Comments
  • Sprint - framily plan - billed as one account not separate bills



    I have been with Sprint for years and decided to take advantage of the Framily plan. I added several friends and family members to the account and gave them the special code to add them but the agent signed up each person as part of the same account instead of as individual accounts. Specifically 2 people failed to pay their bill and now my cell phones have been disconnected and I have racked up an enormous bill based on someone else's failure to pay. Unfortunately, I have been left with no choice but seek another form of communication. If this can be resolved, I would return to... More...
    (Mobile Phones)
    Rdelarosa's Picture   Rdelarosa    0 Comments   Comments
  • Sprint horrible customer service



    Well I just got my 4th replacement for the Samsung 3, they keep giving me beat up refurbished phones. I had it for a few days then randomly it shut off and never turned back on again. I take it that day to sprint in Glendale at 5pm' they told me their were no technicians at the time so they send me to Pasadena, I get their they tell me I have to wait til Friday. I call back Friday and talk to a female representative of Sprint she tells me it's not gonna be their til Monday so I said ma'am I'm on call at work and I have no phone . She puts me on hold to see what can be... More...
    (Mobile Phones)
  • Sprint- terrible service at a high price



    I'm a service member in Hawaii and for a year my wife and I saw our phone bill increase every month, it started at a high but manageable $180 a month to an absurd $240. The connection is pretty bad out here and on many occasions I missed important information from my superiors. Every month I called costumer service to figure out what was going on with my bill, and I was repeatedly given different information, lied to, or just flat out disrespected by representatives on the phone. I finally cancelled on the condition that I would not receive the early-termination fee, which was... More...
    (Mobile Phones)
    Alecanto's Picture   Alecanto    1 Comments   Comments
  • Consumer Complaint



    I am not sure if this is the right site to vent out about sprint. I have been a customer for YEARS. I got a Note 3 from sprint as I was due to for an upgrade, the representative at Sprint store convinced me to get the Framily Plan they are currently promoting and I did the guy told me that he was going to add his next customer that came in to sign for Sprint services which never happened. Honestly i did not care at the time. Two weeks after i started noticing that my phone was acting up and kept getting error messages. On 07/07/2014 I went to the Sprint store to have the phone serviced as... More...
    (Mobile Phones)
    rgranados2054's Picture   rgranados2054    0 Comments   Comments
  • Sprint overcharges, uses foul language, and ruins your credit.



    When I first started with sprint, my bill was a total of 75 dollars per month for talk, text, & data. After you have been with them for their contract term, they bump your bill up event over time, so you don't quite see it as they invade your pocketbook. I personally was with sprint for 9 years before I realized that they were overcharging me by $95.00. When I called customer support about this problem I was yoyoed around from representative to representative for about 2hours. Finally I got ahold of someone and I ended up being cussed at by the representative. So I canceled my... More...
    (Mobile Phones)
  • horrible service



    I called Sprint many times regarding the horrible internet/phone service. This month has been the worse. We wen't away to South Jersey (beach, boardwalk, hotel, restaurant) and not one phone (we have 3 phones with sprint)worked! no internet, no making outside calls. I called about the issues last year - not working while we're at the beach. I'm so sick of listening to the same old excuse, according to your location it shows great service OR the towers are your location is great.. It's not!!!!!!!! i can't take Sprint anymore and i want out!! $25 credit will not... More...
    (Mobile Phones)
  • custumer complaint



    Lost my phone and trying to reactivate an old phone by going into a sprint store and was told that I could only do it online. Having trouble figuring out how to do so I call the sprint hot line not once but twice and was hung up on both times! Its a shame that all the money my family spends on this carrier and they can't even stay on the phone or even help us in person to help fix our problem is extremely bad customer service and really makes me wonder where all of our money is going to. More...
    (Mobile Phones)
    vickersh92's Picture   vickersh92    0 Comments   Comments
  • Humiliated by Sprint Supervisor



    Supervisor Name: Annette-interaction - I584388729 (Supervisor) I became a customer for sprint on Oct 22nd 2011, from then I was facing some problems with service and customer care but it looks like they are very minor issues as wasn’t taking them as granted. But then from last 8 month I’m facing a trouble with customer care. The way they treat us when I call for information or form any support, usually they don’t give me a right information because they don’t their own policies. If I make a call to 5 customer supports representatives, those 5 representatives will... More...
    (Mobile Phones)
  • sprint pcs service



    I live in Florida, in the Palm Beach County. My service sucks, seldom do I have 4G service and when I have a strong 3g signal my phone doesn't work on the Internet. I have the No tell and I love the phone. I left MetroPCS for Sprint, what a mistake. I thought a big company like Sprint would have outstanding coverage, boy was I wrong. If you are considering Sprint, please think twice. More...
    (Mobile Phones)
  • Sprint



    So a few months ago, I purchased mifi through sprint. The gentleman at the store told me that as long as the screen said 4g the data was unlimited. He ordered the device and I picked it up a few days later. A few hours after setting it up, I was getting text messages saying that I was over for data. How could this be? The gentleman told me what to do, and I did it. I discovered- after talking to someone in customer service that this was not true, that you paid for every bit of data. I asked the man on the phone what I should do. Should I go to the store, or talk to a manager on the phone?... More...
    (Mobile Phones)
    Banfieldpigs's Picture   Banfieldpigs    0 Comments   Comments
  • customer service/billing



    sprint allowed 2 cell phone numbers to be ported from an account purchasing 5 brand new cell phones on without the consent of the account holder before the first payment on the contract with all 5 phones was made and now they expect the account holder to cover the cost of two note3 to be paid in full immediately. The first bill is not due tomorrow and no 1 has answers not even supervisors. Myself the account holder and his wife will be out of service because sprint allowed this to happen no one will speak to us about it and the account holder is in the military and must have a phone 24 /7... More...
    (Mobile Phones)
  • sprint allowed two phones to be stolen



    sprint allowed two phone numbers to be ported from my son in laws account without his knowledge or consent. when he opened the account there were five phones five names listed one for each phone,the two phones are now being expected to be paid in full the day before the first payment is due we cannot retrieve these phones because sprint allowed the numbers to be ported after information to gain access to the account has been changed. So now myself my daughter and my son in law who is in the military and needs a 24/7 Phone are expected to cover this ridiculous ammount, due to sprints... More...
    (Mobile Phones)
  • Sprint Bill



    I believe I've been over charge by Sprint the first day of service (Sept 2013). I've contact Sprint numerous times and nothing changes. I get bogus explanations as to why it is but I'm still over charged. I did the math on paper and it doesn't add up but yet no changes are made and no one with any authority will talk to me about it. I feel they are not a good carrier service. More...
    (Mobile Phones)
    sad2's Picture   sad2    0 Comments   Comments
  • Sprint Damsung service



    I have had service since February 2014 thus is the worst service ever I have had T-Mobile also simply mobile and they both was fine. My calls drop and my 3g services only has one bar as I'm typing now no bars keeps going in and out I am gonna breach my contract and go with T-Mobile I can not take thus service as much money me and my husband pay almost $200 a month for both phones we should ha e excellent service we need to sign a petition against them to many complaints and nothing getting solved More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    equilla's Picture   equilla    1 Comments   Comments
  • customer service IDIOTS



    I have never left a store so p.o. and never blew up at an employee before till I went to this place. I've been having trouble with my phone since I got it , it's clearly a lemon. Every time I go to this store their only answer is factory reset my phone. I'VE DONE THAT 7 TIMES. they insured that was the only way. I took my phone and left. More...
    (Mobile Phones)
    melmt's Picture   melmt    0 Comments   Comments
  • Billing overcharge, horrible customer service



    Sprint seems like it will be a good choice, they have cheaper plans without seeming like a disreputable company- but once you've signed up, set up automatic bill pay, and feel comfortable with your phone- that's when they'll start adding confusing charges. As many on this site have also experienced, their customer service in the billing department is obstinate to the point of being dismissive (while acting like they're being polite). Finally, and what prompted me to take the time to write this review was that in canceling the service, they tried to not refund the... More...
    (Mobile Phones)
    alexrutgers's Picture   alexrutgers    0 Comments   Comments
  • Cancellation & billing



    I regret being loyal to sprint for 6yrs they are a bunch of thief. not only do they charge very high fees. but they never want to credit you for any of their issues. I paid my moms for for yrs and she never had good service in her area. I had to get internet at her home in other for them to give me a router that will make her phone work! all they do is steal from you. I cancel my line and waited for them to sent me the bill . spoke to them many time about when am I getting my bill. and they lied and just got a collection letter! not only charging me ridiculous cancelation fees but also for... More...
    (Mobile Phones)
    IHATESPRINT's Picture   IHATESPRINT    0 Comments   Comments
  • Billing problems



    When I began my Sprint contract, my billing cycle landed at the beginning of every month which made making the payments slightly difficult because my pay periods began one week into each months. During the month of April, I called customer service and spoke to a rep who was able to set up a payment plan over a span of two weeks in April and May, and she also switched my payment date to the end of every month for better convenience. She informed me it would most likely take the entire month of May to correctly set everything up, so I shouldn't expect the end of the month due date until... More...
    (Mobile Phones)
    wparks7's Picture   wparks7    1 Comments   Comments
  • Sprint is a fraud



    Had service for 6 days total. Sprint tried to charge me $400.00. Took months then they lowered it to $181.00. This after numerous phone calls. They even had a collection agency call me repeatedly. I settled with their collections agency called ACF for $140 after six months of this mess. Their rep told me that if you have service for more than 3 days they will charge you for a full month. Then I read the fine print online and they are supposed to pro rate the bill. They did not and lied to me. Sprint is a terrible company. More...
    (Mobile Phones)
    Zodden's Picture   Zodden    0 Comments   Comments
  • Sprint Terrible service & lies



    I've had nothing but terrible service and awful customer service through Sprint. Got a LGG2 on April 21, 2014. Received 2 months bills within 2 weeks of purchase. Was lied to about how much both bills would be. First bill was due before I even had it a month. Phone is complete crap. I was told I could go to the Sprint store I bought it at an hour and a half away and just swap it for a new one that was the first lie. I was also promised credits for both of the month's bills I had already received another lie. Got there they told me they had to order me a new phone and I would have... More...
    (Mobile Phones)
    julikat73's Picture   julikat73    0 Comments   Comments
  • sprint is socks



    Sprint is suck its a stupid company I ever hadI stocked with them for 2 years now I wish I didn't they give unlimited plan because they know nobody's going to use much because there's no signal if you wanna listen to a song in YouTube its going to take like half an hour loading I hate it so much More...
    (Satellite)
    Alaa's Picture   Alaa    0 Comments   Comments
  • Sprint current and future customers BEWARE!!!



    I recently replaced my HTC 4G LTE with a Samsung Galaxy S5. Unfortunately I realized too late that Sprint in their warped wisdom has decide that customers will have a better experience making and receiving calls if the 3G or 4G data connection was dropped during the calls (it's not better)!!! This was not a problem I experienced with the last 3 HTC products I owned. I was told today by Sprint Broadband customer service that going forward ALL phones from Sprint will NOT be multitasking phones. However, the same phones from other companies will be. Sprint claims that they are on the... More...
    (Mobile Phones)
    jaymist's Picture   jaymist    0 Comments   Comments

Sprint Reviews By Product

 

Sprint Comments


Fabiola says: (7 months ago)
 0
SPRINT is the Worst company in EEUU. Internet is so slow. Don't sign up with this company is not worth it. You will pay a lot money for a company that has same service as metro pcs which just cost $40 monthly and SPRINT almost $100.



tickedoff2012 says: (2 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



tickedoff2012 says: (2 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



rawdyc says: (2 years ago)
 0
Sprint is horrible and false representation..I HAD a Samsung Nexus S. That is until I took it to a "Sprint repair store". I had charging issue with my nexus S so I took it to repair store in SPRINGFIELD, OHIO. I had recently bought a new JAN cord for my phone and soon after I started having a charging issue, so I took the phone in and all I needed to know was if the problem was with the phone or with the cord. The cord had a warrantee which is why I needed to know which the problem. All they had to do was try a different cord on my phone, boom, problem solved. But no, instead they decided to disassemble my phone and when put it back together, it doesn't work at all!!!!. This phone worked perfectly when I took it in, except for the charging issue which wasn't really a problem, just to hold cord a certain way. I was told "sorry, its not our problem"...WHAT???!!!!! ..After a very heated debate in the store I went home and immediately contacted Sprint. After discussing what had happened, the service rep discussed it with her supervisor and informed me that they would replace my phone for $35. Ok, I'm good with that. She directed me to a sales store, I go to thousand store and am informed that they don't handle this type of issues and directed me back to the same "repair" store where this all started!!!. I go back to that store and tell them what I was told would be done and, again, am told we do not handle that here. I am now directed to go to this "corporate" store 25 miles away!. I go there and guess what?.. told the same Damn thing. I insist they get Sprint office on the phone and I talk to another "supercrook". He tells me that the service rep I spoke to ad well as the the supervisor she spoke with are both being repremanded for telling me what they did and that I should never have been offered that because they refuse to do anything for me. Period. I go back home and call Sprint again and tell the rep I want her top supervisor to talk to and again am told they won't help me, saying that even tho that repair store says Sprint..carries Sprint logo.employees wearing shirts saying SPRINT..they are not a part of sprint WTF????. I have a 4 line plan with a yr and a half left on my contract...I tell the "lady"that if I don't get what I was originally offered, since this repair store is the one who screwed up my phone and not me, that I was cancelling my contract. They opted to lose just under $3000 rather than replace my phone for $35... Customer service?..



latice7 says: (4 years ago)
 0
just want to thank all the great servers at sprint you have been so great with helping me and my business...also so i always receive great service from zenaiada p.she was very helpful to me always giving me good customer service...keep up the good work...thank you so much robert cromer....store number 881 register # 7




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