Sprint Reviews and Complaints

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Sprint Reviews

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  • Why I will never use Sprint



    I have been trying to release a phone number TO a another person's Sprint account for a couple weeks now. What a nightmare. They got the company name wrong, they got the address wrong, they miss matched the transfer time with the parent carrier. To top it off EVERY agent I talked to was in a foreign country and spoke very poor English. Now they say it will take 8 more days, what a surprise. Here's a novel idea, if you're going to do business in the USA hire techs in the USA. Say what you want about Verizon but I have had them for years. Every tech I've talked to at... More...
    (Mobile Phones)
    Dandandan's Picture   Dandandan    0 Comments   Comments
  • Loud Music



    this is the most terrible customer service ever !! This rep has Loud Rap music playing in the background. Told him I cant hear him because the music is so Loud ! This fool put me on hold and never came back to the phone ! this makes me want to cancel my service.. unacceptable oh by the way his name is Humus or something like that! More...
    (Mobile Phones)
    tbenjamin's Picture   tbenjamin    0 Comments   Comments
  • Rawhide



    I made the mistake of switching from Verizon to sprint. There is more than 1% difference. Every month I have had to call about my bill and every time I am given a representative that is had to understand, language barrier. Now this month I was made aware that the employee discount, which I verified and was promised at the store where I started my service, is not available on my plan. I am very disappointed with Sprint and whish I had never left my previous cell provider. Take heed and do better research before signing with Sprint. I'm on my way to Verizon and AT&T to see who will... More...
    (Mobile Phones)
    none2u's Picture   none2u    0 Comments   Comments
  • Sprint Towers... WTF



    Just to blow off steam... I am going to say as calmly as possible... Sprint, get your fucking shit together, honestly... I live in Ridgecrest, CA 93555, and I have been using your "top of the line" HTC Bolt for the best quality of experience, however, whenever I want to chill and play some apps when I am not at home using wifi, my fucking connection keeps becoming lost trying to constantly switch between 3G and LTE, and it is especially annoying when I'm playing a competitive game, and lose, which ultimately makes me de-rank unfortunately... May you please show some love... More...
    (Mobile Phones)
    SavageCube's Picture   SavageCube    0 Comments   Comments
  • Do not switch to Sprint



    We have had nothing but issues since switching. Yes, they are about 50.00 cheaper however the store manager at Tucson Mall never returns calls. We were not provided the serial numbers of our phones we turned into Sprint so we couldn't register to receive the buyout option. Tried 5-6 times to contact manager and he was either with a customer or off. He never returned our calls. When we sent a email to the regional manager we received no response. Did a chat and was told the situation was sent to "upper department" and they would contact us....NOPE. No call, no email.... More...
    (Mobile Phones)
    rayamyx2's Picture   rayamyx2    0 Comments   Comments
  • SPRINT AND CRAZY FEES



    I am a new customer for sprint, I have only two months with this company and my contract was for $165.37 every month but my first month my bill was $182.20 my second bill for February 2017 was for $304.43 I call the first month second month and they promised to fix my bill but I have no solution I should it listen to my friends when they told me Sprint IS THE WORST WIRELESS NETWORK! !!!!I AM SO DISAPPOINTED More...
    (Mobile Phones)
    284lucero's Picture   284lucero    0 Comments   Comments
  • No commitment whatsoever



    I was a Sprint customer since 2008. I wanted to explore options that will lower my bill and Sprint would not budge. When I asked to speak to a rep to disconnect my service, they didn't attempt to keep me as a customer. After I switched to a new carrier, sprint asked me back, but I had to pay 2 mths worth of bills first, AND had to go into a store to do so. Never again. More...
    (Mobile Phones)
    nellwatts's Picture   nellwatts    0 Comments   Comments
  • Sprint discriminates those with disabilities!



    Sprint discriminates against those with disabilities! I have polio and I have hand tremors on the hand I write with. So when try to take notes on a business call I can't read my own handwriting. So I ask my attorney how can I get around this if someone isn't around to take notes for me. He said to record my calls and just tell people at the beginning of the call that I am recording the call. I am within my legal rights to record calls provided I tell up front. That's exactly what I did. But.... Sprint has a policy that you aren't allowed to record YOUR calls but... More...
    (Entertainment, Movies, Events)
    davyd56's Picture   davyd56    0 Comments   Comments
  • Black Friday deal and contract plan a scam



    We switched from Verizon to Sprint during the black Friday deals of 2016. Now we still have not received money from sprint to offset the cost of cancelling Verizon. Our payment should of being $188.00 every month and it was in December. Now monthly payment is 384.00 and next month should be $266.00 They have the worst customer service over the phone and stores, and truly is a scam. Wish we should of stayed with Verizon, as soon as we get a chance we will. We were paying 220.00 every month, no surprises. I'm a disable veteran and will be taking my bill and contract to JAG office,... More...
    (Mobile Phones)
    Januarybill's Picture   Januarybill    1 Comments   Comments
  • Liars and thieves



    This company has the worst cell coverage..And when they tell you that you can return your phones and get your money back, it's not true! They have lied to us, and given us the run around. Their employees at the stores, and the phone agents have treated us rudely, and not been forthcoming with the information we needed to know. Worst experience dealing with a phone company ever! I will be telling everyone I know how horrible this company treated us, and how lousy their coverage is. I don't want anyone else to get ripped off like we did! More...
    (Mobile Phones)
    dmoo83's Picture   dmoo83    0 Comments   Comments
  • Sprint Phone Plans



    Sorry this is long, and very detailed, but I want you all to know just how badly we got ripped off by Sprint, and prevent somebody else from getting ripped off by these scammers too! Went to Sprint on Dec. 23rd 2016 to look into getting my 2 daughters an IPhone 7, and IPhone 6s Plus for xmas. We ended up getting them both, and found out our monthly bill was going to be around $180 a month. We had to put down a down payment, which we did, then I signed the contract, and the deal was done. While the sprint guy was entering the info for the phones to get them working, he overheard me and my... More...
    (Mobile Phones)
    mamacita36's Picture   mamacita36    0 Comments   Comments
  • Liars, Thieves, and Rude



    DONT DO BUSINESS WITH THIS COMPANY!!!! I was with Sprint for 1 yr. I went in to add an Ipad to my plan because my computer broke and needed something to replace it. He told me the Ipad was FREE! I asked 3 times to verify it was free and even asked about the Galaxy tab and he said it wasnt free but the Ipad was. Well when I get my bill its a $50/service fee and $50+ for the tablet. Luckily the manager returned it without restock fee but when I cancelled and went to AT&T. They sent me a Final Bill for $1200/which included the Ipad which I had returned 2 months before. Every time I call... More...
    (Mobile Phones)
    Dliamk32's Picture   Dliamk32    0 Comments   Comments
  • SPRINT SUCKS!!!!!



    I ordered a new iphone 7 on December 21st. It is now January 10th and I STILL do not have it. Sprint gave the wrong address to the delivery service so on December 23rd, I had to give the correct address to the delivery service. This delivery service has now had my phone for 18 days and is so stupid and incompetent morons, that they are absolutely incapable of finding a 6th story office building on a major street in downtown Glendale. At this point, Sprint needs to either reassign my phone delivery to another delivery service or they need to have my phone delivered to the local Sprint... More...
    (Delivery Services)
    dknudsen's Picture   dknudsen    0 Comments   Comments
  • Bad bad bad company



    I was calling the costumer services to fix my problem from 11pm-6:38 pm but at the last call they close the phone, my phone is broken and they told I can replacmant the phone for free, and I call to do a clime they said I have to pay $200,I tray to speak to the super Visor it might he will help, he stay with my on the line when we talk to incurance company, and when we talked to them, they put us on hold and the super vaizer close the phone, and not give me, I would say to Each person want to buy from sprint, please don't because when you go to buy from them,they do it so easer to you... More...
    (Mobile Phones)
    SARAH88's Picture   SARAH88    0 Comments   Comments
  • Commercials



    Hahahaha!! Really? Your advertising technique is to take the Verizon guy? Well...we don't all live in "corporate world," and it was the slogan, not the guy, that caught our attention. "Can you hear me now?"...that was catchy. Who the hell cares that you paid their actor guy more to come work for you? If he didn't mention on YOUR ads that he used to be with Verizon...he'd just be another advertising face to me...quickly forgotten. Myf friends constantly complain about your service, and you should really fire your PR guy, or whomever came up with the... More...
    (Advertising)
  • customer service



    Alright, to be honest I don't even know where to begin. I have went into 2 different sprint stores today trying to get a simple answer to my question. Sadly, no one has been any help. Tried calling customer service and there is no option that relates to my question. All I want is to be able to talk to a human, but there is no option for that of course. The question I had was how exactly the process works for me trying to get the Pixel phone, since sprint stores do not sell it. I know that I can order it from Google themselves, and that sprint will support the phone, but since I am... More...
    (Mobile Phones)
    Telej's Picture   Telej    1 Comments   Comments
  • Sprints network is a joke. No where near 1 percent of the other network.



    i have been a customer since oct 2013. they have charged me full market price for multiple phones. every phone was disabled by sprint. major components like video calling. these are major features the phone should be cheaper. my sister has the same phone and hers never glitches, other things sprint removed causes major glitches the phone freezes up constantly. i called so many times to resolve the issue they offered me nothing to fix the issues. they claim there network is within one percent of the other network, thats a joke there excuse to me for removing all these features is because the... More...
    (Mobile Phones)
    Jeremycole13's Picture   Jeremycole13    0 Comments   Comments
  • Sprint store Lycomming mall



    My husband and I stopped in the strore at Lycomming mall to update his phone to a iPhone 7. Some places are giving them free to update, so we asked if there would be any charge to upgrade his phone to the 7. The store rep said no, just a $30 fee when we picked it up. He had Rick, my husband, sign on the reps phone for the iPhone 7, the rep ordered it, and we left. After getting home we noticed they had sent the contract to him by email. Upon review we discovered they were charging him $800 for the phone, and his bill was increasing by $70. a month. We called that same day and cancelled... More...
    (Mobile Phones)
    Linnbarner's Picture   Linnbarner    0 Comments   Comments
  • Horrible Customer Service



    I would like Sprint to read my last review and to compensate me by bringing my account to a zero balance. Over a course of 2 days, Sunday 11/27 and Monday 11/28, I had the worst customer service experience. The Worst. Over 6 hours of the worst customer service I have ever received in my life, that's the least they can do. I deserve it and I know if this goes to the leadership team they will know who wrote this when they see the dates. Even the leadership team said the rep was rude and unprofessional More...
    (Mobile Phones)
  • Horrific Customer Treatment



    In July, I switched over to Sprint and received a year free of Amazon Prime, which went active in November. In November I purchased a "free" tablet from a Sprint store, and they switched my service over to unlimited data, and in doing so I lost my prime membership. I was not informed that switching my plan was going to cause me to lose my Prime membership. I was unaware of this until Sunday November 27, when I went on Amazon to make a purchase. I called Amazon, who informed me to contact Sprint. I contacted Sprint, informed the customer service rep of what the situation was... More...
    (Mobile Phones)
    kperkins's Picture   kperkins    0 Comments   Comments
  • Spring Billing



    Billing issues. 2 months ago realized I had been overcharge for a tablet that I was told was "free". Went to the store and was told by a Radio Shack employee that the Sprint person had car trouble and wouldn't be in. Called Sprint and after several hours was told a supervisor would have to help. A day later I was told to go back to Sprint store, issue had to be resolved at that level. Several days later I received a call from the local store and was told that I would get a credit of $140.00 on my next bill. Sure enough, the $140.00 credit was there and I paid the $56.74... More...
    (Mobile Phones)
    jamesbtaylor's Picture   jamesbtaylor    0 Comments   Comments
  • WORST COMPANY WORST CUSTOMER SERVICE



    Sprint is the worst company I have ever dealt with. They lied to me on paying off my Verizon bills for switching to sprint. I tried to have them pay, but it wasn't the "final bill" no matter what Verizon sent me. Also, they said I was past the time frame. The smug ass bitch behind the counter is a lying ass bitch. The website is garbage. Says I don't have access to change anything on my account, and says I am not the account owner - Really? Who the fuck owns my account then? They can take my money but I am not allowed to view my bill? And if you want a paper... More...
    (Mobile Phones)
    FUCKSPRINT100's Picture   FUCKSPRINT100    0 Comments   Comments
  • SPRINT IS A RIP OFF



    I've been a customer with Sprint for almost 10 years. One reason I was a customer for so long was because of the flexible payment arrangements they provided. Well recently, I guess they've changed their rules or process. Now, when trying to make payment arrangements, they give you a hard time...requiring 70% of the past due bill vs the 50%. I explained to the supervisor, CLAIRE, that I make a payment on my payday, every two weeks, according to my pay schedule. NORMALLY, they accept 50% of the payment & allow me to call back on my payday to pay the balance. NOW, they... More...
    (Mobile Phones)
    Tbrazile's Picture   Tbrazile    0 Comments   Comments
  • Customer service 800 help



    I returned a mobile hotspot within one week of purchasing it to the Sprint store that I purchased it at. I was told I would get a refund for the amount that I paid. 3weeks later I am still waiting for that refund. 3 days ago my account was debited for more money. I was told my acct had not been cancelled. I was then told to call back if I didnt get the money back in my acct within a couple days. Now I'm told 90 days and I can't get anyone i the United States I always get someone from overseas. I'm very unhappy with this. More...
    (Credit Cards, Finance, Banks)
    wildangelnow's Picture   wildangelnow    0 Comments   Comments
  • Don't waste your time or money with sprint...awful, awful, awful service.



    I agree with all the terrible reviews about sprint. You can never get your problems solved. The idiots they have working on billing are unprofessional, disrespectful, and it's hard to understand them. They treat their customers as if they don't have nonthing to loose. And could care less about the company reputation. The company need to monitor all calls and fire the idiots that are not doing their jobs in a professional, understanding,fair mannerude. If they don't change the way they do business I suggest everyone make a stand and cancel sprint contract and take our money... More...
    (Mobile Phones)
    GgTt's Picture   GgTt    0 Comments   Comments
  • Sprint Customer Support is Horrible



    Sprint doesn't not value customer service or support. They have overcharged me the past 2 months and charged my for expensive devices that have already been paid for. After HOURS of talking to representatives that cannot help, I was transferred to other agents that could not help. I was on the phone for over 2 hours taking care of my bill and then had to go through the same process the following month. No one know what is going on or how to resolve any issues with billing. They are unable and unwilling to help. I am so sick of this service and lack of customer service. More...
    (Mobile Phones)
    minky123's Picture   minky123    1 Comments   Comments
  • Don't choose Sprint!



    We left Verizon due to costs- we gave sprint a try for 5 days and realized it was really bad coverage where we live. We returned phones to the store and cancelled the contract - A month later we are getting bills of 2400-2900. The store did not return our phones to the company because the Sprint Corp didn't sent them a return box, 'Meanwhile our credit is in jeopardy . Can you hear this Sprint? We have spent hours on the phone with them with no resolve. More...
    (Mobile Phones)
  • Sprint - Overcharging International fees



    For two months in a row, we fought with Sprint for a credit on our phone bills for the same reason: Sprint charged us international calling charges when we were told specifically international calls would only be $.20 per minute. We were charged 10x as much and had we known, we would have found another way to communicate. The last bill was overcharged by more than $500. I was also charged for texting charges, even though our plan specifies that international texts are free!! I have spent hours on the phone with different Customer Service Reps who completely agreed with us and said we would... More...
    (Mobile Phones)
  • Ordering a new device/customer service



    I ordered a new iPhone 7 3 days ago. The phone was shipped to the wrong address, after I clearly gave them a new address to send it to. The day I was supposed to receive the phone. It was then shipped back to their warehouse and the amount of $700 was applied to my account until they received it. I spoke with 8 different reps wishing a 3 day period of wich I could barely understand, had no idea what they were doing and constantly put on hold for 10 mins every time. Not to mention the wait time just to speak to someone in order support was greater that 21mins every time I called. After all... More...
    (Mobile Phones)
    Thedish20's Picture   Thedish20    0 Comments   Comments
  • Horrible Customer Service



    Our business is a new customer having switched five lines from Verizon to Sprint. We paid. Sprint "misapplied" our money. While mistakes can happen, Sprint shut our business phones with NO notice to us. The payment issue was a Sprint mistake but shutting our phones with. I. It ice is horrible. Goodby Sprint. I would rather pay more to get reliable service. More...
    (Mobile Phones)
    Jim1959's Picture   Jim1959    0 Comments   Comments
  • Service



    To Sprint, Please be informed that my service was wrongfully discontinued on 9/12/15 I paid for my HTC in full as well as paid for my no contract service in full with time remaining on my service for the month. The problem is as follows Phone #1 I purchased a HTC phone and no contract service The phone had a broken microphone Sprint charged me an additional #25 to send me a new phone Sprint instructed me to keep Phone # 1 until the new phone was set up Phone # 2 I received in the mail the new HTC phone # 2 Sprint was unable to set up the new HTC phone # 2 and reported that Phone # 2... More...
    (Miscellaneous)
  • Sprint Monthly charges



    This is literally the first time I have ever been so upset to write a review of a company online. First off we have been loyal customers for several years and switched to a new plan which was supposed to lower our monthly bill. Now we are paying upwards of $190 for 2 phones when the reason we changed plans was because of an advertisement saying our bill would be $50 a line. I've called customer service several times and am told that there is nothing we can do to get our bill any lower. I have actually encouraged several co-workers and all of my friends to not use Sprint or switch to... More...
    (Mobile Phones)
  • DO NOT SWITCH TO SPRINT!!! Big mistake



    TERRIBLE!! I hate this service. I would never recommend this phone company to anyone! This phone company is ridiculous and bullshit. They have conned me not once but twice. They tell me lies and later in the future I suffer the consequences! I never knew how bad there Internet was till I did not have wifi in my home. Every time I went out of town I had zero service. I switched from Verizon thinking it would be cheaper, but I rather pay Verizon the same amount but for a better faster phone. Customer service is rude and they do not know how to do their job. I called upset and the dumbass lady... More...
    (Advertising)
    Irios1's Picture   Irios1    2 Comments   Comments
  • Sprint's poor cellular service compounded by poor customer service



    I was a Sprint customer from 2003-2013. When I first started with Sprint, their service was decent and reasonably priced. That quickly changed. Within two years, I noticed the quality of calls and basic cellular service decline steadily. In 2008, I started attending the University of Colorado and could not get a signal at all for data or calls. Sprint ended up sending me a special antenna to make calls through my ISP at home, but I was still unable to make calls if I was not at home, despite being on a major university campus. Customer service kept telling me cellular service was in the... More...
    (Mobile Phones)
    EdwardC's Picture   EdwardC    0 Comments   Comments
  • bad representationExample: Sears broken washing machine



    I received my cell phone on 07/28/2015,activated on 07/29/2015 and went back to previous phone service because I was misled. When I went back sprint would not allow me to get my original number back from them which I have had for years. And they are trying to charge me $100s of dollars for all of this. There is a 14 day grace period but apparently they dont recognize it. Not to mention the sprint rep I started with was had very strong foreign accent and was open for interpretation. Couldnt be more disgusted. Not done with this issue. More...
    (Mobile Phones)
    boots57's Picture   boots57    0 Comments   Comments
  • Sprint taking our money and disconnecting my phone



    Sprint's inefficient customer service has been making our lives hell this year. We have had a plan with them since September 2012 and they were always very lenient and helpful. Since my plan partner's phone broke in May of this year, they have sent us a broken refurbished phone, failed to send us a return kit thus leaving us no choice but to have the local store ship it back to the warehouse. The warehouse and customer service reps that we've had to deal with over the phone haven't been on the same page about the process of the phone being returned, despite the fact that... More...
    (Mobile Phones)
  • Sprint Exemplary Customer Service



    I recently went into my local Sprint store to modify one of my services to find the Sprint staff being yelled at by a rather irate customer. I was patient and waited for my turn to speak to the Sprint employees, and listened as a 50-something woman continued her tirade that was increasingly becoming both unreasonable and incredibly petty. She was really upset that she couldn't understand why adding a phone line to her plan would cost her more than she thought it should. The employees were incredibly patient and repeated the same information in a variety of different ways -- showing... More...
    (Mobile Phones)
    DigitalAce's Picture   DigitalAce    1 Comments   Comments
  • Sprint Bullies



    Now I wabt to say Sprint are bullies there should be a class action lawsuit against them. Last year my fiance put me on his plan for sprint they let us finance two S5 gave us free home phone and a tablet plus framily plan. Framily plan was explained was that each time someone uses ur framily code u get five dollars off ur bill well we got 12 people value sixty bucks. When we spoke to customer service they explained that it only took five dollars off that members bill. Ok fine. But our bill was always fluctuating never the same until my fiance went to the cooperate store they gave him a free... More...
    (Mobile Phones)
    MSname's Picture   MSname    0 Comments   Comments
  • unprofessional / liars



    I am writing this letter to inform you of the bad experience I recently encountered while shopping / making a purchase at a Next Star Communications Inc. (947284) located at 4246 Peachtree Road NE Brookhaven, Ga 30319. Only 6, I shopped at the Brookhaven location the shopping experience was horrible. As VP of Operations and Corporate Investigations for large retail chain I expect nothing but the best customer service while making a purchase in any establishment. Before making the purchase of the Iphone 6 I bought I noticed a promotion board that stated I could buy and Iphone 6 and get a... More...
    (Advertising)
    Town1105's Picture   Town1105    1 Comments   Comments

Sprint Reviews By Product

 

Sprint Comments


jehangt3 says: (2 years ago)
 0
worst service ever!!! do NOT subscribe with sprint, they may advertise many type of deals to save you money but their service sucks so bad...there are many signal issues with sprint, the towers keep going down and they will take their own sweet time to resolve the problem, I do not know if any other telecom company who works like this, i'm in Ellenville,NY and I have no signals for the past week, this is ridiculous. FYI this is the 4th time i'm experiencing the same problem for the past 2 years..... pathetic service.... shame on you!!!!



badasspissedoff says: (2 years ago)
 0
I think it is really bad customer service to have a server down especially on New Years Eve. There are so many complaints it would seem that you would care and take of your customers.



Fabiola says: (3 years ago)
 0
SPRINT is the Worst company in EEUU. Internet is so slow. Don't sign up with this company is not worth it. You will pay a lot money for a company that has same service as metro pcs which just cost $40 monthly and SPRINT almost $100.



tickedoff2012 says: (4 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



tickedoff2012 says: (4 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



rawdyc says: (4 years ago)
 0
Sprint is horrible and false representation..I HAD a Samsung Nexus S. That is until I took it to a "Sprint repair store". I had charging issue with my nexus S so I took it to repair store in SPRINGFIELD, OHIO. I had recently bought a new JAN cord for my phone and soon after I started having a charging issue, so I took the phone in and all I needed to know was if the problem was with the phone or with the cord. The cord had a warrantee which is why I needed to know which the problem. All they had to do was try a different cord on my phone, boom, problem solved. But no, instead they decided to disassemble my phone and when put it back together, it doesn't work at all!!!!. This phone worked perfectly when I took it in, except for the charging issue which wasn't really a problem, just to hold cord a certain way. I was told "sorry, its not our problem"...WHAT???!!!!! ..After a very heated debate in the store I went home and immediately contacted Sprint. After discussing what had happened, the service rep discussed it with her supervisor and informed me that they would replace my phone for $35. Ok, I'm good with that. She directed me to a sales store, I go to thousand store and am informed that they don't handle this type of issues and directed me back to the same "repair" store where this all started!!!. I go back to that store and tell them what I was told would be done and, again, am told we do not handle that here. I am now directed to go to this "corporate" store 25 miles away!. I go there and guess what?.. told the same Damn thing. I insist they get Sprint office on the phone and I talk to another "supercrook". He tells me that the service rep I spoke to ad well as the the supervisor she spoke with are both being repremanded for telling me what they did and that I should never have been offered that because they refuse to do anything for me. Period. I go back home and call Sprint again and tell the rep I want her top supervisor to talk to and again am told they won't help me, saying that even tho that repair store says Sprint..carries Sprint logo.employees wearing shirts saying SPRINT..they are not a part of sprint WTF????. I have a 4 line plan with a yr and a half left on my contract...I tell the "lady"that if I don't get what I was originally offered, since this repair store is the one who screwed up my phone and not me, that I was cancelling my contract. They opted to lose just under $3000 rather than replace my phone for $35... Customer service?..



latice7 says: (6 years ago)
 0
just want to thank all the great servers at sprint you have been so great with helping me and my business...also so i always receive great service from zenaiada p.she was very helpful to me always giving me good customer service...keep up the good work...thank you so much robert cromer....store number 881 register # 7




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