Sprint Reviews and Complaints

WELCOME TO MEASUREDUP
We are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business


Notice: Undefined index: company_owner in /home/measured/public_html/core/templates/company_profile.tpl.php on line 70
Companies Click Here
Businesses
Reply Here
Claim your Business Free
Claim Your
Business Free
Write Reviews
Write Free
Reviews
Submit Support Tickets to Companies
Submit
Support Tickets


Sprint Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Customer service



    trying to log in, my password no longer works and my pin in no longer correct. I have had this account with these written down since 1999...computer chat customer service went the wrong direction wanting to reboot my computer and phone customer service absolutely worthless....wasted 30 minutes getting my security information and sending me security text messages only to then tell me she could not help me and needed a different department. Now I have been on hold 10 minutes. More...
    (Mobile Phones)
    Kafh's Picture   Kafh    0 Comments   Comments
  • Worst Customer Service EVER!!!!!!



    This was the worst customer experience that I ever had!!!! Talked to 3 different people and got 3 different answers. Someone from the actual Sprint store had to tell the "Finance" rep the actual way the contract works, he was even frustrated. Worst customer experience I have ever had, just paid the bill "even though it was wrong" just so I do not have to deal with them anymore!!!!!!! More...
    (Mobile Phones)
    mickey14's Picture   mickey14    0 Comments   Comments
  • Sprint bad customer service



    Sprint customer service rep Lisa(from the states) was extremely rude. I have been a loyal customer for several years but my latest interaction with Sprint rep. Lisa has made me dislike the company. I was transferred to her when I wanted to cancel 1 out of my 6 lines that was no longer in use for several months. Lisa made blatent accusations within 30 seconds of our conversation and tried to shut me up by talking over me while demanding I let her speak. More...
    (Mobile Phones)
    customer32's Picture   customer32    0 Comments   Comments
  • Sprint Friction



    I was with Sprint for 2 years then added 3 more lines a few months ago when all the problems began. I was set up with auto pay to get the discount but their system kept kicking it off auto pay. then they charge late fees and other charges. Had store tried 2 more times and it did the same thing. I think this is on purpose so they can pick up additional charges and don't have to pay discounts. Talk with customer service (which should be NO service) and they said they could give me $10 credit after I've paid over $80 in additional fees. Maybe they need to read "Friction"!... More...
    (Mobile Phones)
    BCW3's Picture   BCW3    0 Comments   Comments
  • Worst Company EVER!!!



    NEVER EVER agree to a Sprint contract they suckered my wife into a contract where we were supposed to get a free ipad with a 2 year service agreement. turns out the the sales reps lied to our faces and we were hit with an equipment rental fee AFTER we were told we wouldn't bet and AFTER they locked us into a contract with an enormous $370 breakage fee. After being a year into we spent about $1500 to acquire an ipad mini worth less than $200. I'll never use SPRINT for anything ever again More...
    (Mobile Phones)
    ksexton's Picture   ksexton    0 Comments   Comments
  • print phone company



    called today to to cancel my service and transfer to AT&T but the lady told me please we do not want to lose you as a customer I would like to walk you throw so we can fix the problem so asked all the info about my acc after 1 hour with her put me on hold transfer me to another indian lady asked all the info about my acc i had to repeat jut the area code for my phone num 5 times then transfer to another lady and restarted asking me every single question about my account stayed on the phone for 3 hours for me to upgrade my contract if the phones I have are damaged I have to still pay... More...
    (Mobile Phones)
    Fagir's Picture   Fagir    0 Comments   Comments
  • poor customer service



    Not wanting to go in detail but I was given "incorrect information" from sprint and I have spent 3 hours trying to get my issue resolved and no one has helped me at all apparently they can't do anything for me so I will be switching carriers asap! They have screwed me over way too many times! I'm done! I have been with then for 4 years and have had problems ever since and today hit the nail on the head! More...
    (Credit Cards, Finance, Banks)
    Ashleeg1's Picture   Ashleeg1    1 Comments   Comments
  • don't set up payment arrangement/poor WIFI



    what ever you do don't set up a payment arrangement then pay early. I was not told that if I set up a payment arrangement and pay early they would still try to take the money out. I like to set up payment arrangement every month to make it more convenient to pay. most of the time I would then go online and pay it early not knowing it was a problem. this month when I went to set it up I was blocked from going online and was told because of account history I couldn't do it anymore. i feel I should have been told when setting up an arrangement I should not pay early or it would... More...
    (Mobile Phones)
    Webster80's Picture   Webster80    0 Comments   Comments
  • internet access



    I'm really disappointed in Sprint. I had att for 20 years but att gives no long time loyal customers any phone deals like they do for new customers so I decided to switch. Bad move. It's hard to get internet access. I also have to wait about 3 to 4 minutes sometimes longer before my video starts. Really frustrating. Changing carrier when my contract ends or someone buys out the contract More...
    (Mobile Phones)
    jtanigawa's Picture   jtanigawa    0 Comments   Comments
  • Worst Phone Company Worse Customer Service



    I hate Sprint and I regret ever getting involved with them. Do NOT ever allow them into talking you into signing your life away with them. They NEVER do as they say they will. Their customer service is the worse I've ever dealt with my whole life. If you call them they say they keep records or notes of the call but they do NOT I know for a fact because I've call them with in a two hour period before with no evidence of me ever calling. No customer service person will EVER tell you the same thing as the one before them they do NOT allow you to talk to the same agent even of higher... More...
    (Mobile Phones)
    Carlystarnes's Picture   Carlystarnes    0 Comments   Comments
  • WORST SERVICE



    I HATE YOU SPRINT! YOU SUCK! YOU LOCKED ME INTO THIS PHONE PLAN-YOU LIE-YOU HAVE THE STUPIDEST POLICIES I HAVE EVERY HEARD OF, I AM ON A FAMILY PLAN BUT EVERY LINE HAS SOMETHING DIFFERENT AND I CAN ONLY HAVE 3 LINES??? I HAVE A FAMILY OF 4!! NOT TO MENTION YOUR SERVICE SUCKS SO MUCH! ITS THE WORST SERVICE IN THE WORLD! I HATE YOU!!!! CONNECTED TO WIFI, NOT CONNECTED TO WIFI, ANY TIME, ANY FUCKING PLACE!!! NO SERVICE!!!! JUST SPINS AND SPINS AND SPINS AND SPINS AND SPINS, CANT EVEN SEND A PICTURE IN A TEXT WITHOUT IT TAKING FOREVER LET ALONG USE AN APP, BANKING, EMAIL, SOCIAL MEDIA, FORGET... More...
    (Mobile Phones)
    TALACUMANOW's Picture   TALACUMANOW    0 Comments   Comments
  • Customer Service



    My phone stopped working after a mandatory download. I went to the store near my house at 6pm, where the tech has always been so helpful and was told that they had made changes and no longer had a tech in every store but only in 3 Kansas City stores. After telling me which ones, I asked him to book me an appointment with a tech. He handed me a confirmation and gave me directions to the store. I went straight there only to find out he had made an appointment at another store that did not have a tech. So I was put on the walkin list and waited over an hour. I was told only 3 stores now... More...
    (Mobile Phones)
    ddturney's Picture   ddturney    0 Comments   Comments
  • Tricked by Sprint



    If you are considering services with Sprint DON'T DO IT. They will trick you into signing up with them by telling you the monthly bill will be much less. You'll be in for a surprise when you receive your first bill and it's almost twice as much as what they quoted you. They are so desperate for business that they have no issues with their representatives telling you whatever it takes to make a sale and if you are lucky the most you will get is an apology. In our home we have 4 phones 1 with Sprint, 1 with Boost and 2 with Metro PCS. I wish everyone would have gone with... More...
    (Mobile Phones)
    Singlemother's Picture   Singlemother    1 Comments   Comments
  • Sprint is THE WORST cell phone company EVER



    This has got to be the worst cell phone company EVER!!! This company is run by a bunch of liars, thieves, unprofessional and poorly trained representatives. They trick you into thinking you are receiving the best plan to help lower your bill but it ends up backfiring on you, the customer! One rep tells you one thing then another rep turns around and tells you something completely different. The worst decision I made was switching from my previous cell phone provider to these idiotic thieves. More...
    (Mobile Phones)
    lena2829's Picture   lena2829    0 Comments   Comments
  • All sprint does is lie!!!!!!!!!!!



    I was told I would get a $100 credit for switching over my service to them. Yet it's four months later and I was lied to. I called each month asking where is my money yet no one knew, it was all a lie. I even spoke with a supervisor with horrible customer service and basically told me I was lying and transferred me to an animated voice call just to get off the phone. She was horrible and should not be a supervisor. I was on the phone for two hours with these two ladies that helped me not even a bit, just caused more stress. I was finally transferred to a man with the best... More...
    (Advertising)
    Kiaf's Picture   Kiaf    0 Comments   Comments
  • Sprint lying thieves



    I am so disgusted with sprint. I added lines to my plan was told my bill would be 98 dollars a month by the guy in the store in metro mall here in phoenix az. i just got my phone bill and it is 181 dollars. when i called customer service i spent almost an hour on the phone explaining what i was told how it was not fair and how i was lied to. the lady offered me a 10 dollar credit and that was it. They have so many hidden fees and they LIE!!!!!! I cannot wait to get away from sprint i will never reccomend them to anyone and i will be discontinuing my services with them. dont go to sprint... More...
    (Mobile Phones)
  • Ticked at Sprint.



    My family had been with Sprint for over ten years. Overall good experience. Until I moved to a new location and my coverage was terrible. Calls dropped 60% of the time. Talked to Sprint numerous times. They finally sent an Airave but this did not help at all. Finally got so frustrated that I had to change to Verizon. I returned my phones and Airave to Sprint and contacted them explaining why I had to get out of my contract early. I asked them if they would help out on the remaining balance of my contract. They said they we were in a covered area and they refused to help. I am... More...
    (Mobile Phones)
    warrenkaye's Picture   warrenkaye    0 Comments   Comments
  • Sprint false information



    I dealt with Ryan to at sprint in the Rotterdam mall he told me if I sign up for new service I would get a free iPhone 7 plus so I took the time out to go sign up and get the merchandise and come to find out he had giving me false information. This is not fair customer service ! He also is screwing people with hotspots. No customer deserves this kind of service ! I don't think it's fair what Ryan did to me and how he treats his customers ! I dont recommend sprint to anyone ! More...
    (Advertising)
  • Sprint Trainer Rewards



    You guys had a really cool rewards programme in partnership with Pokémon Go. Except that it's been days (if not weeks) now that the prizes available for redemption have been "temporarily out of stock". If there is no intention to replenish the prizes, please be honest and state so clearly on the site. Giving people the illusion that they should continue to support the rewards programme when there are almost no attainable prizes left is dishonest. More...
    (Mobile Phones)
  • My first experience with Sprint



    I bought the HTC Bolt when I switched over to Sprint all but two months ago. I’ve always taken care of my electronics; my Galaxy I had for over three years. Shortly after getting the Bolt I, of course, drop it in my living space and the screen shatters in the corner nearest the impact, with the case. So I schedule and appointment and bring it in to a repair shop next to Best Buy in Tukwila, WA. The gal I speak with says that the technician will have to see it to examine whether the screen need replacement or the whole device. The screen cost $100, the device $200. That’s... More...
    (Repair Services)
    kcortese's Picture   kcortese    0 Comments   Comments
  • Sprint Customer Service



    While Sprint itself did provide generally decent service as a Cell Phone network provider I have had too many issues trying to resolve any small matter with their customer support. When it comes to receiving a payment they are quick to charge you but I have literally been on the phone and personally at their corporate offices to receive a meager 214 dollars back payment from them even after I made a final payment of 470 dollars knowing that they needed to provide those finances of 214 back to me. I paid with 0 delay and have been through countless hours of phone time with their customer,... More...
    (Mobile Phones)
    yasser1220's Picture   yasser1220    0 Comments   Comments
  • Lies, lies, and more lies



    Sprint is full of lies. We were told in the store that our accounts would be cancelled and we had a $0 balance. Then my wife and I were sent letters saying we owed sprint because the store we went to could not fully cancel the accounts. Today we paid almost $250 for service we did not use for over three months even though we were originally told our accounts were cancelled. Sprint is the absolute worst and we will tell everyone we know not to use any service they provide. More...
    (Mobile Phones)
  • sent me to collections



    I was with sprint for around 8 years. I was never satisfied, but it was good enough to not force me to switch. I began having difficulty using google maps. It would not work even in middle of a city. I canceled my service no contract or anything, however my last bill was more than I expected. I called 3-4 times asking for them to explain my bill which they couldn't. I then asked them to send me a bill in mail. I confirmed my address every time, and every time I never got a bill. 4-5 months later I find out they send me to collections. I call them up and the sprint collections lady... More...
    (Mobile Phones)
    fleshfeaster's Picture   fleshfeaster    0 Comments   Comments
  • Poor customer service



    Customer service is bad, people who work at sprint especially at this locations seems to doesn't know anything about their job! No matter what question or problem I will come with they never able to give a solution or descent answer! I've been with sprint for two years and their store representatives always frustrated me! I would say they have a lot of space to improve in their customer service and training their staff members! More...
    (Mobile Phones)
    Noirtaffi's Picture   Noirtaffi    0 Comments   Comments
  • Beware of Sprint!!



    I went from AT&T to Sprint in August 2016. This is the worst mistake EVER! I was told by the Manager of Sprint that I needed to bring in my final bill from AT&T and Sprint would pay it never happened! I signed a contract with Sprint the total monthly charged agreed on was 143.78 my bill is over 250.00 ever month. I have been told by Sprint they are fixing the issue but just getting the run around. Now being told I have to pay the final bill myself. Got me to change over with all these great deals but yet to get the great deals just lies!!!! More...
    (Mobile Phones)
    barnes5093's Picture   barnes5093    0 Comments   Comments
  • Avoid sprint



    The way cell companies get you now is to basically force you to upgrade or pay a huge fee at the end of the term. In December I chose to upgrade 2 of the lines on our 3 line plan. The nice guy on the phone said they could upgrade to the IPhone 7, both phones, for 50% off each one. So instead of paying $28 for 18 months for each phone, it's $28 a month for both. Pretty cool. I get the first bill.... not applied. I call, they say 1-2 billing cycles then it gets credited back to me. Ok cool. Second month I see 2 $100 credits on my account. I call them saying I wasn't expecting the... More...
    (Mobile Phones)
    Teastom's Picture   Teastom    1 Comments   Comments
  • Why I will never use Sprint



    I have been trying to release a phone number TO a another person's Sprint account for a couple weeks now. What a nightmare. They got the company name wrong, they got the address wrong, they miss matched the transfer time with the parent carrier. To top it off EVERY agent I talked to was in a foreign country and spoke very poor English. Now they say it will take 8 more days, what a surprise. Here's a novel idea, if you're going to do business in the USA hire techs in the USA. Say what you want about Verizon but I have had them for years. Every tech I've talked to at... More...
    (Mobile Phones)
    Dandandan's Picture   Dandandan    0 Comments   Comments
  • Loud Music



    this is the most terrible customer service ever !! This rep has Loud Rap music playing in the background. Told him I cant hear him because the music is so Loud ! This fool put me on hold and never came back to the phone ! this makes me want to cancel my service.. unacceptable oh by the way his name is Humus or something like that! More...
    (Mobile Phones)
    tbenjamin's Picture   tbenjamin    0 Comments   Comments
  • Rawhide



    I made the mistake of switching from Verizon to sprint. There is more than 1% difference. Every month I have had to call about my bill and every time I am given a representative that is had to understand, language barrier. Now this month I was made aware that the employee discount, which I verified and was promised at the store where I started my service, is not available on my plan. I am very disappointed with Sprint and whish I had never left my previous cell provider. Take heed and do better research before signing with Sprint. I'm on my way to Verizon and AT&T to see who will... More...
    (Mobile Phones)
    none2u's Picture   none2u    0 Comments   Comments
  • Sprint Towers... WTF



    Just to blow off steam... I am going to say as calmly as possible... Sprint, get your fucking shit together, honestly... I live in Ridgecrest, CA 93555, and I have been using your "top of the line" HTC Bolt for the best quality of experience, however, whenever I want to chill and play some apps when I am not at home using wifi, my fucking connection keeps becoming lost trying to constantly switch between 3G and LTE, and it is especially annoying when I'm playing a competitive game, and lose, which ultimately makes me de-rank unfortunately... May you please show some love... More...
    (Mobile Phones)
    SavageCube's Picture   SavageCube    0 Comments   Comments
  • Do not switch to Sprint



    We have had nothing but issues since switching. Yes, they are about 50.00 cheaper however the store manager at Tucson Mall never returns calls. We were not provided the serial numbers of our phones we turned into Sprint so we couldn't register to receive the buyout option. Tried 5-6 times to contact manager and he was either with a customer or off. He never returned our calls. When we sent a email to the regional manager we received no response. Did a chat and was told the situation was sent to "upper department" and they would contact us....NOPE. No call, no email.... More...
    (Mobile Phones)
    rayamyx2's Picture   rayamyx2    0 Comments   Comments
  • SPRINT AND CRAZY FEES



    I am a new customer for sprint, I have only two months with this company and my contract was for $165.37 every month but my first month my bill was $182.20 my second bill for February 2017 was for $304.43 I call the first month second month and they promised to fix my bill but I have no solution I should it listen to my friends when they told me Sprint IS THE WORST WIRELESS NETWORK! !!!!I AM SO DISAPPOINTED More...
    (Mobile Phones)
    284lucero's Picture   284lucero    0 Comments   Comments
  • No commitment whatsoever



    I was a Sprint customer since 2008. I wanted to explore options that will lower my bill and Sprint would not budge. When I asked to speak to a rep to disconnect my service, they didn't attempt to keep me as a customer. After I switched to a new carrier, sprint asked me back, but I had to pay 2 mths worth of bills first, AND had to go into a store to do so. Never again. More...
    (Mobile Phones)
    nellwatts's Picture   nellwatts    0 Comments   Comments
  • Sprint discriminates those with disabilities!



    Sprint discriminates against those with disabilities! I have polio and I have hand tremors on the hand I write with. So when try to take notes on a business call I can't read my own handwriting. So I ask my attorney how can I get around this if someone isn't around to take notes for me. He said to record my calls and just tell people at the beginning of the call that I am recording the call. I am within my legal rights to record calls provided I tell up front. That's exactly what I did. But.... Sprint has a policy that you aren't allowed to record YOUR calls but... More...
    (Entertainment, Movies, Events)
    davyd56's Picture   davyd56    0 Comments   Comments
  • Black Friday deal and contract plan a scam



    We switched from Verizon to Sprint during the black Friday deals of 2016. Now we still have not received money from sprint to offset the cost of cancelling Verizon. Our payment should of being $188.00 every month and it was in December. Now monthly payment is 384.00 and next month should be $266.00 They have the worst customer service over the phone and stores, and truly is a scam. Wish we should of stayed with Verizon, as soon as we get a chance we will. We were paying 220.00 every month, no surprises. I'm a disable veteran and will be taking my bill and contract to JAG office,... More...
    (Mobile Phones)
    Januarybill's Picture   Januarybill    1 Comments   Comments
  • Liars and thieves



    This company has the worst cell coverage..And when they tell you that you can return your phones and get your money back, it's not true! They have lied to us, and given us the run around. Their employees at the stores, and the phone agents have treated us rudely, and not been forthcoming with the information we needed to know. Worst experience dealing with a phone company ever! I will be telling everyone I know how horrible this company treated us, and how lousy their coverage is. I don't want anyone else to get ripped off like we did! More...
    (Mobile Phones)
    dmoo83's Picture   dmoo83    0 Comments   Comments

Sprint Reviews By Product

 

Sprint Comments


Yhoward says: (3 months ago)
 0
Sprint customer service has gotten terrible over the years. I called and ordered a new phone. I was charged a $10shipping fee that was never disclosed. Then they recommend a case that I get but I have to pay it right away. Which ends up getting applied to my previous bill. (Why is it even being applied to a bill if it's being paid right away I don't know. So upon ordering the case I specifically ask if it would protect my screen cuz I know I'm not getting insurance for something to happen n still have to pay a deductible. I drop my phone on the edge of it and it cracked my screen anyway. I was livid. Then to top it off I get my bill and it's excessive Why? Because the $48 I paid was applied to previous that I wasn't aware of $10 shipping. Which in turn is racking up the fee, taxes,etc.Not to mention my upgrade fee I had to pay plus my original monthly bill. No one did anything about this. All they could say was I'm sorry and that was the end of our phone conversation. Yes I spoke with a supervisor as well still nothing. Sprint you suck.



jehangt3 says: (3 years ago)
 0
worst service ever!!! do NOT subscribe with sprint, they may advertise many type of deals to save you money but their service sucks so bad...there are many signal issues with sprint, the towers keep going down and they will take their own sweet time to resolve the problem, I do not know if any other telecom company who works like this, i'm in Ellenville,NY and I have no signals for the past week, this is ridiculous. FYI this is the 4th time i'm experiencing the same problem for the past 2 years..... pathetic service.... shame on you!!!!



badasspissedoff says: (3 years ago)
 0
I think it is really bad customer service to have a server down especially on New Years Eve. There are so many complaints it would seem that you would care and take of your customers.



Fabiola says: (3 years ago)
 0
SPRINT is the Worst company in EEUU. Internet is so slow. Don't sign up with this company is not worth it. You will pay a lot money for a company that has same service as metro pcs which just cost $40 monthly and SPRINT almost $100.



tickedoff2012 says: (5 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



tickedoff2012 says: (5 years ago)
 0
I foolishly bought a smartphone thru sprint telesales. The woman that sold me the device kept me on the phone at last 45 min. I lost track of time. Not only was the phone ineligible for a rebate but the device had been on the market almost two years. Several tekkies have told me its near the end of its life cycle.
Sprint has a call center for customer support in my city and almost always they disconnect the phone without answering it.
Two service centers I've been too where I live treated me horribly. The first time I took my phone in for service I could not remember the intended password for screen unlock. They unlocked the phone "jail broke" it voiding the warranty of course. This store avoided my attempts to contact them about this action.
Several times Sprint was going to let me out of the contract no termination fee. I foolishly kept giving them another chance.
Their customer service is sadly lacking. Technical support is a joke.
Now I'm stuck with a obsolete phone, a hefty termination fee and sorry customer service. Where do they get their service reps? Just sad. I left at&t for Sprint because of a horrible experience with them. Now I think that was a mistake because even At&t offered some technical support and a majority of their reps were not lying rude idiots.
Consider this; recently Sprint sold 15% of their company to a Japanese company. A country almost completely destroyed and radiated by that terrible tidal wave. Shows Sprint is in trouble.
I will now go thru the process of filing complaints with every agency I can. People listen: the CEO's of these companies hate it when they get these complaints. It gets them where they live. So file complaints with the FCC, your states attorney general's office. Your public utilities commission. The FTC tour local BBB.
As a consumer I shouldn't have to pay for abuse, an obsolete phone and inadequate or flat out rude customer service. Consumer beware of this company!



rawdyc says: (5 years ago)
 0
Sprint is horrible and false representation..I HAD a Samsung Nexus S. That is until I took it to a "Sprint repair store". I had charging issue with my nexus S so I took it to repair store in SPRINGFIELD, OHIO. I had recently bought a new JAN cord for my phone and soon after I started having a charging issue, so I took the phone in and all I needed to know was if the problem was with the phone or with the cord. The cord had a warrantee which is why I needed to know which the problem. All they had to do was try a different cord on my phone, boom, problem solved. But no, instead they decided to disassemble my phone and when put it back together, it doesn't work at all!!!!. This phone worked perfectly when I took it in, except for the charging issue which wasn't really a problem, just to hold cord a certain way. I was told "sorry, its not our problem"...WHAT???!!!!! ..After a very heated debate in the store I went home and immediately contacted Sprint. After discussing what had happened, the service rep discussed it with her supervisor and informed me that they would replace my phone for $35. Ok, I'm good with that. She directed me to a sales store, I go to thousand store and am informed that they don't handle this type of issues and directed me back to the same "repair" store where this all started!!!. I go back to that store and tell them what I was told would be done and, again, am told we do not handle that here. I am now directed to go to this "corporate" store 25 miles away!. I go there and guess what?.. told the same Damn thing. I insist they get Sprint office on the phone and I talk to another "supercrook". He tells me that the service rep I spoke to ad well as the the supervisor she spoke with are both being repremanded for telling me what they did and that I should never have been offered that because they refuse to do anything for me. Period. I go back home and call Sprint again and tell the rep I want her top supervisor to talk to and again am told they won't help me, saying that even tho that repair store says Sprint..carries Sprint logo.employees wearing shirts saying SPRINT..they are not a part of sprint WTF????. I have a 4 line plan with a yr and a half left on my contract...I tell the "lady"that if I don't get what I was originally offered, since this repair store is the one who screwed up my phone and not me, that I was cancelling my contract. They opted to lose just under $3000 rather than replace my phone for $35... Customer service?..



latice7 says: (7 years ago)
 0
just want to thank all the great servers at sprint you have been so great with helping me and my business...also so i always receive great service from zenaiada p.she was very helpful to me always giving me good customer service...keep up the good work...thank you so much robert cromer....store number 881 register # 7




Post a comment for Sprint

login with Facebook and share your reviews

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team