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Sprint Reviews

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  • Beware of Sprint!!



    I went from AT&T to Sprint in August 2016. This is the worst mistake EVER! I was told by the Manager of Sprint that I needed to bring in my final bill from AT&T and Sprint would pay it never happened! I signed a contract with Sprint the total monthly charged agreed on was 143.78 my bill is over 250.00 ever month. I have been told by Sprint they are fixing the issue but just getting the run around. Now being told I have to pay the final bill myself. Got me to change over with all these great deals but yet to get the great deals just lies!!!! More...
    (Mobile Phones)
    barnes5093's Picture   barnes5093    0 Comments   Comments
  • Avoid sprint



    The way cell companies get you now is to basically force you to upgrade or pay a huge fee at the end of the term. In December I chose to upgrade 2 of the lines on our 3 line plan. The nice guy on the phone said they could upgrade to the IPhone 7, both phones, for 50% off each one. So instead of paying $28 for 18 months for each phone, it's $28 a month for both. Pretty cool. I get the first bill.... not applied. I call, they say 1-2 billing cycles then it gets credited back to me. Ok cool. Second month I see 2 $100 credits on my account. I call them saying I wasn't expecting the... More...
    (Mobile Phones)
    Teastom's Picture   Teastom    0 Comments   Comments
  • Why I will never use Sprint



    I have been trying to release a phone number TO a another person's Sprint account for a couple weeks now. What a nightmare. They got the company name wrong, they got the address wrong, they miss matched the transfer time with the parent carrier. To top it off EVERY agent I talked to was in a foreign country and spoke very poor English. Now they say it will take 8 more days, what a surprise. Here's a novel idea, if you're going to do business in the USA hire techs in the USA. Say what you want about Verizon but I have had them for years. Every tech I've talked to at... More...
    (Mobile Phones)
    Dandandan's Picture   Dandandan    0 Comments   Comments
  • Loud Music



    this is the most terrible customer service ever !! This rep has Loud Rap music playing in the background. Told him I cant hear him because the music is so Loud ! This fool put me on hold and never came back to the phone ! this makes me want to cancel my service.. unacceptable oh by the way his name is Humus or something like that! More...
    (Mobile Phones)
    tbenjamin's Picture   tbenjamin    0 Comments   Comments
  • Rawhide



    I made the mistake of switching from Verizon to sprint. There is more than 1% difference. Every month I have had to call about my bill and every time I am given a representative that is had to understand, language barrier. Now this month I was made aware that the employee discount, which I verified and was promised at the store where I started my service, is not available on my plan. I am very disappointed with Sprint and whish I had never left my previous cell provider. Take heed and do better research before signing with Sprint. I'm on my way to Verizon and AT&T to see who will... More...
    (Mobile Phones)
    none2u's Picture   none2u    0 Comments   Comments
  • Sprint Towers... WTF



    Just to blow off steam... I am going to say as calmly as possible... Sprint, get your fucking shit together, honestly... I live in Ridgecrest, CA 93555, and I have been using your "top of the line" HTC Bolt for the best quality of experience, however, whenever I want to chill and play some apps when I am not at home using wifi, my fucking connection keeps becoming lost trying to constantly switch between 3G and LTE, and it is especially annoying when I'm playing a competitive game, and lose, which ultimately makes me de-rank unfortunately... May you please show some love... More...
    (Mobile Phones)
    SavageCube's Picture   SavageCube    0 Comments   Comments
  • Do not switch to Sprint



    We have had nothing but issues since switching. Yes, they are about 50.00 cheaper however the store manager at Tucson Mall never returns calls. We were not provided the serial numbers of our phones we turned into Sprint so we couldn't register to receive the buyout option. Tried 5-6 times to contact manager and he was either with a customer or off. He never returned our calls. When we sent a email to the regional manager we received no response. Did a chat and was told the situation was sent to "upper department" and they would contact us....NOPE. No call, no email.... More...
    (Mobile Phones)
    rayamyx2's Picture   rayamyx2    0 Comments   Comments
  • SPRINT AND CRAZY FEES



    I am a new customer for sprint, I have only two months with this company and my contract was for $165.37 every month but my first month my bill was $182.20 my second bill for February 2017 was for $304.43 I call the first month second month and they promised to fix my bill but I have no solution I should it listen to my friends when they told me Sprint IS THE WORST WIRELESS NETWORK! !!!!I AM SO DISAPPOINTED More...
    (Mobile Phones)
    284lucero's Picture   284lucero    0 Comments   Comments
  • No commitment whatsoever



    I was a Sprint customer since 2008. I wanted to explore options that will lower my bill and Sprint would not budge. When I asked to speak to a rep to disconnect my service, they didn't attempt to keep me as a customer. After I switched to a new carrier, sprint asked me back, but I had to pay 2 mths worth of bills first, AND had to go into a store to do so. Never again. More...
    (Mobile Phones)
    nellwatts's Picture   nellwatts    0 Comments   Comments
  • Sprint discriminates those with disabilities!



    Sprint discriminates against those with disabilities! I have polio and I have hand tremors on the hand I write with. So when try to take notes on a business call I can't read my own handwriting. So I ask my attorney how can I get around this if someone isn't around to take notes for me. He said to record my calls and just tell people at the beginning of the call that I am recording the call. I am within my legal rights to record calls provided I tell up front. That's exactly what I did. But.... Sprint has a policy that you aren't allowed to record YOUR calls but... More...
    (Entertainment, Movies, Events)
    davyd56's Picture   davyd56    0 Comments   Comments
  • Black Friday deal and contract plan a scam



    We switched from Verizon to Sprint during the black Friday deals of 2016. Now we still have not received money from sprint to offset the cost of cancelling Verizon. Our payment should of being $188.00 every month and it was in December. Now monthly payment is 384.00 and next month should be $266.00 They have the worst customer service over the phone and stores, and truly is a scam. Wish we should of stayed with Verizon, as soon as we get a chance we will. We were paying 220.00 every month, no surprises. I'm a disable veteran and will be taking my bill and contract to JAG office,... More...
    (Mobile Phones)
    Januarybill's Picture   Januarybill    1 Comments   Comments
  • Liars and thieves



    This company has the worst cell coverage..And when they tell you that you can return your phones and get your money back, it's not true! They have lied to us, and given us the run around. Their employees at the stores, and the phone agents have treated us rudely, and not been forthcoming with the information we needed to know. Worst experience dealing with a phone company ever! I will be telling everyone I know how horrible this company treated us, and how lousy their coverage is. I don't want anyone else to get ripped off like we did! More...
    (Mobile Phones)
    dmoo83's Picture   dmoo83    0 Comments   Comments
  • Sprint Phone Plans



    Sorry this is long, and very detailed, but I want you all to know just how badly we got ripped off by Sprint, and prevent somebody else from getting ripped off by these scammers too! Went to Sprint on Dec. 23rd 2016 to look into getting my 2 daughters an IPhone 7, and IPhone 6s Plus for xmas. We ended up getting them both, and found out our monthly bill was going to be around $180 a month. We had to put down a down payment, which we did, then I signed the contract, and the deal was done. While the sprint guy was entering the info for the phones to get them working, he overheard me and my... More...
    (Mobile Phones)
    mamacita36's Picture   mamacita36    0 Comments   Comments
  • Liars, Thieves, and Rude



    DONT DO BUSINESS WITH THIS COMPANY!!!! I was with Sprint for 1 yr. I went in to add an Ipad to my plan because my computer broke and needed something to replace it. He told me the Ipad was FREE! I asked 3 times to verify it was free and even asked about the Galaxy tab and he said it wasnt free but the Ipad was. Well when I get my bill its a $50/service fee and $50+ for the tablet. Luckily the manager returned it without restock fee but when I cancelled and went to AT&T. They sent me a Final Bill for $1200/which included the Ipad which I had returned 2 months before. Every time I call... More...
    (Mobile Phones)
    Dliamk32's Picture   Dliamk32    0 Comments   Comments
  • customer service



    Alright, to be honest I don't even know where to begin. I have went into 2 different sprint stores today trying to get a simple answer to my question. Sadly, no one has been any help. Tried calling customer service and there is no option that relates to my question. All I want is to be able to talk to a human, but there is no option for that of course. The question I had was how exactly the process works for me trying to get the Pixel phone, since sprint stores do not sell it. I know that I can order it from Google themselves, and that sprint will support the phone, but since I am... More...
    (Mobile Phones)
    Telej's Picture   Telej    1 Comments   Comments
  • Sprints network is a joke. No where near 1 percent of the other network.



    i have been a customer since oct 2013. they have charged me full market price for multiple phones. every phone was disabled by sprint. major components like video calling. these are major features the phone should be cheaper. my sister has the same phone and hers never glitches, other things sprint removed causes major glitches the phone freezes up constantly. i called so many times to resolve the issue they offered me nothing to fix the issues. they claim there network is within one percent of the other network, thats a joke there excuse to me for removing all these features is because the... More...
    (Mobile Phones)
    Jeremycole13's Picture   Jeremycole13    0 Comments   Comments
  • Sprint store Lycomming mall



    My husband and I stopped in the strore at Lycomming mall to update his phone to a iPhone 7. Some places are giving them free to update, so we asked if there would be any charge to upgrade his phone to the 7. The store rep said no, just a $30 fee when we picked it up. He had Rick, my husband, sign on the reps phone for the iPhone 7, the rep ordered it, and we left. After getting home we noticed they had sent the contract to him by email. Upon review we discovered they were charging him $800 for the phone, and his bill was increasing by $70. a month. We called that same day and cancelled... More...
    (Mobile Phones)
    Linnbarner's Picture   Linnbarner    0 Comments   Comments
  • Horrific Customer Treatment



    In July, I switched over to Sprint and received a year free of Amazon Prime, which went active in November. In November I purchased a "free" tablet from a Sprint store, and they switched my service over to unlimited data, and in doing so I lost my prime membership. I was not informed that switching my plan was going to cause me to lose my Prime membership. I was unaware of this until Sunday November 27, when I went on Amazon to make a purchase. I called Amazon, who informed me to contact Sprint. I contacted Sprint, informed the customer service rep of what the situation was... More...
    (Mobile Phones)
    kperkins's Picture   kperkins    0 Comments   Comments
  • Spring Billing



    Billing issues. 2 months ago realized I had been overcharge for a tablet that I was told was "free". Went to the store and was told by a Radio Shack employee that the Sprint person had car trouble and wouldn't be in. Called Sprint and after several hours was told a supervisor would have to help. A day later I was told to go back to Sprint store, issue had to be resolved at that level. Several days later I received a call from the local store and was told that I would get a credit of $140.00 on my next bill. Sure enough, the $140.00 credit was there and I paid the $56.74... More...
    (Mobile Phones)
    jamesbtaylor's Picture   jamesbtaylor    0 Comments   Comments
  • WORST COMPANY WORST CUSTOMER SERVICE



    Sprint is the worst company I have ever dealt with. They lied to me on paying off my Verizon bills for switching to sprint. I tried to have them pay, but it wasn't the "final bill" no matter what Verizon sent me. Also, they said I was past the time frame. The smug ass bitch behind the counter is a lying ass bitch. The website is garbage. Says I don't have access to change anything on my account, and says I am not the account owner - Really? Who the fuck owns my account then? They can take my money but I am not allowed to view my bill? And if you want a paper... More...
    (Mobile Phones)
    FUCKSPRINT100's Picture   FUCKSPRINT100    0 Comments   Comments
  • Don't waste your time or money with sprint...awful, awful, awful service.



    I agree with all the terrible reviews about sprint. You can never get your problems solved. The idiots they have working on billing are unprofessional, disrespectful, and it's hard to understand them. They treat their customers as if they don't have nonthing to loose. And could care less about the company reputation. The company need to monitor all calls and fire the idiots that are not doing their jobs in a professional, understanding,fair mannerude. If they don't change the way they do business I suggest everyone make a stand and cancel sprint contract and take our money... More...
    (Mobile Phones)
    GgTt's Picture   GgTt    0 Comments   Comments
  • Don't choose Sprint!



    We left Verizon due to costs- we gave sprint a try for 5 days and realized it was really bad coverage where we live. We returned phones to the store and cancelled the contract - A month later we are getting bills of 2400-2900. The store did not return our phones to the company because the Sprint Corp didn't sent them a return box, 'Meanwhile our credit is in jeopardy . Can you hear this Sprint? We have spent hours on the phone with them with no resolve. More...
    (Mobile Phones)
  • Sprint - Overcharging International fees



    For two months in a row, we fought with Sprint for a credit on our phone bills for the same reason: Sprint charged us international calling charges when we were told specifically international calls would only be $.20 per minute. We were charged 10x as much and had we known, we would have found another way to communicate. The last bill was overcharged by more than $500. I was also charged for texting charges, even though our plan specifies that international texts are free!! I have spent hours on the phone with different Customer Service Reps who completely agreed with us and said we would... More...
    (Mobile Phones)
  • Ordering a new device/customer service



    I ordered a new iPhone 7 3 days ago. The phone was shipped to the wrong address, after I clearly gave them a new address to send it to. The day I was supposed to receive the phone. It was then shipped back to their warehouse and the amount of $700 was applied to my account until they received it. I spoke with 8 different reps wishing a 3 day period of wich I could barely understand, had no idea what they were doing and constantly put on hold for 10 mins every time. Not to mention the wait time just to speak to someone in order support was greater that 21mins every time I called. After all... More...
    (Mobile Phones)
    Thedish20's Picture   Thedish20    0 Comments   Comments
  • Horrible Customer Service



    Our business is a new customer having switched five lines from Verizon to Sprint. We paid. Sprint "misapplied" our money. While mistakes can happen, Sprint shut our business phones with NO notice to us. The payment issue was a Sprint mistake but shutting our phones with. I. It ice is horrible. Goodby Sprint. I would rather pay more to get reliable service. More...
    (Mobile Phones)
    Jim1959's Picture   Jim1959    0 Comments   Comments
  • Sprint Monthly charges



    This is literally the first time I have ever been so upset to write a review of a company online. First off we have been loyal customers for several years and switched to a new plan which was supposed to lower our monthly bill. Now we are paying upwards of $190 for 2 phones when the reason we changed plans was because of an advertisement saying our bill would be $50 a line. I've called customer service several times and am told that there is nothing we can do to get our bill any lower. I have actually encouraged several co-workers and all of my friends to not use Sprint or switch to... More...
    (Mobile Phones)
  • DO NOT SWITCH TO SPRINT!!! Big mistake



    TERRIBLE!! I hate this service. I would never recommend this phone company to anyone! This phone company is ridiculous and bullshit. They have conned me not once but twice. They tell me lies and later in the future I suffer the consequences! I never knew how bad there Internet was till I did not have wifi in my home. Every time I went out of town I had zero service. I switched from Verizon thinking it would be cheaper, but I rather pay Verizon the same amount but for a better faster phone. Customer service is rude and they do not know how to do their job. I called upset and the dumbass lady... More...
    (Advertising)
    Irios1's Picture   Irios1    2 Comments   Comments
  • Sprint's poor cellular service compounded by poor customer service



    I was a Sprint customer from 2003-2013. When I first started with Sprint, their service was decent and reasonably priced. That quickly changed. Within two years, I noticed the quality of calls and basic cellular service decline steadily. In 2008, I started attending the University of Colorado and could not get a signal at all for data or calls. Sprint ended up sending me a special antenna to make calls through my ISP at home, but I was still unable to make calls if I was not at home, despite being on a major university campus. Customer service kept telling me cellular service was in the... More...
    (Mobile Phones)
    EdwardC's Picture   EdwardC    0 Comments   Comments
  • bad representationExample: Sears broken washing machine



    I received my cell phone on 07/28/2015,activated on 07/29/2015 and went back to previous phone service because I was misled. When I went back sprint would not allow me to get my original number back from them which I have had for years. And they are trying to charge me $100s of dollars for all of this. There is a 14 day grace period but apparently they dont recognize it. Not to mention the sprint rep I started with was had very strong foreign accent and was open for interpretation. Couldnt be more disgusted. Not done with this issue. More...
    (Mobile Phones)
    boots57's Picture   boots57    0 Comments   Comments
  • Sprint taking our money and disconnecting my phone



    Sprint's inefficient customer service has been making our lives hell this year. We have had a plan with them since September 2012 and they were always very lenient and helpful. Since my plan partner's phone broke in May of this year, they have sent us a broken refurbished phone, failed to send us a return kit thus leaving us no choice but to have the local store ship it back to the warehouse. The warehouse and customer service reps that we've had to deal with over the phone haven't been on the same page about the process of the phone being returned, despite the fact that... More...
    (Mobile Phones)
  • Sprint Bullies



    Now I wabt to say Sprint are bullies there should be a class action lawsuit against them. Last year my fiance put me on his plan for sprint they let us finance two S5 gave us free home phone and a tablet plus framily plan. Framily plan was explained was that each time someone uses ur framily code u get five dollars off ur bill well we got 12 people value sixty bucks. When we spoke to customer service they explained that it only took five dollars off that members bill. Ok fine. But our bill was always fluctuating never the same until my fiance went to the cooperate store they gave him a free... More...
    (Mobile Phones)
    MSname's Picture   MSname    0 Comments   Comments
  • unprofessional / liars



    I am writing this letter to inform you of the bad experience I recently encountered while shopping / making a purchase at a Next Star Communications Inc. (947284) located at 4246 Peachtree Road NE Brookhaven, Ga 30319. Only 6, I shopped at the Brookhaven location the shopping experience was horrible. As VP of Operations and Corporate Investigations for large retail chain I expect nothing but the best customer service while making a purchase in any establishment. Before making the purchase of the Iphone 6 I bought I noticed a promotion board that stated I could buy and Iphone 6 and get a... More...
    (Advertising)
    Town1105's Picture   Town1105    1 Comments   Comments
  • This provider has HORRIBLE Customer Support



    As a 15 year Sprint Customer I realize what a horrible company they are and will NEVER RECOMMEND OR GO BACK TO SPRINT AGAIN. Situtation: Customer Service is horrible!!! They waste your time giving run around on matters they have no intention of resolving in a reasonable manner. Took several days, e.g. follow up phone calls to cust service, and waited on phone for extraordinary length of time just to learn, at supervisor level, they have no intention to do anything about my complaint. My matter involved inquiry about $50 "early" termination fee that they tacked on to my final... More...
    (Mobile Phones)
    mumkj's Picture   mumkj    0 Comments   Comments
  • sprint phone return



    I returned a phone on 3/31/15 to a local sprint store, to which they told me they couldn't give me cash back and that they would have to send a check in the mail and that it would take up to two weeks. I waited and received no check so I called customer service to find ut where it was and they didn't know what happened to it but said they would cancel the first check and send a new one and it would take again another two weeks. Again I waited and still received nothing. I called again and they made up some excuses and told me again it will be coming in the mail within two weeks,... More...
    (Mobile Phones)
    jruss1988's Picture   jruss1988    0 Comments   Comments
  • Sprint cell phones with really bad reception



    I just found out today that sprint has put over 2000.00 bill on my credit report and i never even received any bills from them after i told them to cancel my subscription because i couldn't get reception where i lived and this was after lie after lie telling me that they was working on the towers in my area but yet it never did get any better and i asked them to cancel everything and send me a final bill which i never received ohh and i also was told by the local sprint rep that there was a problem with Samsung Galaxy s 5 as far as picking up phone signal which the person that reps for... More...
    (Mobile Phones)
    SethStorm63's Picture   SethStorm63    1 Comments   Comments
  • Sprint lied to me and wants me to still be a customer.



    I have had Sprint for several years, the service went from bad to worse. I complained multiple times about the slow speed of service and the huge amount of surcharges every month. Nothing improved sadly over the course of time, so I decided to switch service providers. Sprint told me multiple times that I would be able to make some kind of payments or installments over the final bill with the early termination fees included. I get a letter in the mail and a phone call from sprint telling me that I have less than 30 days to pay them over $1000.00 or they will send me to collections,... More...
    (Mobile Phones)
    Jakebulgier's Picture   Jakebulgier    0 Comments   Comments
  • No more! Stop dropping calls in Kihei HI



    I have been with Sprint FOREVER! We live on Maui, Hawaii and recently we have been getting more and more multiple dropped calls. I even have AirRave in my house and we keep getting dropped calls. My wife and I depend on our phones for business and Relationships. Unless Sprint gets more LTE towers in the area and dramatically increase the signal strength in Kihei Hawaii we are done with Sprint. No more empty lies or promises. More...
    (Miscellaneous)
    PopGunn3's Picture   PopGunn3    0 Comments   Comments
  • Samsung cell phone



    I was a customer of sprint for about 10 years I had nothing fancy just a couple of flip phones basic service. Well in 2013 I started having trouble with new phones I had just gotten with bad reception, dropped calls, and calls not going through at all. Well I called several times on this problem and every time sprint told me they working on a tower some where and it would be a day or two to fix the problem. Finally got hold of a lady supervisor and she told me the reason I had bad service was they were doing away with the Nextel towers in the area and that if I wanted cancel service I could... More...
    (Mobile Phones)
    mtdew19541's Picture   mtdew19541    0 Comments   Comments
  • HORRIBLE THEY TRY AND RIP YOU OFF



    i was a customer with sprint for a couple years and the decided to cancel the service. their customer service while i was with them was good but until i wanted to cancel. they hit me with the ETF fee and the balance on the i financed whatever. So i paid it and the lady tells me that i was paying for my ETF fee and the balance on that financed phone and that next month i should get a final bill and i shouldn't owe anything. NOW (4/2015) THEY ARE SAYING I OWE ANOTHER ETF ON THE PHONE I HAD ALREADY PAID IT?????? They are trying to rip me off for everything i can. The customer service reps... More...
    (Mobile Phones)
    j0nj0nl0pez's Picture   j0nj0nl0pez    0 Comments   Comments
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