Sprint Consumer Complaints All Reviews

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Sprint Reviews

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  • Liars, Thieves, and Rude



    DONT DO BUSINESS WITH THIS COMPANY!!!! I was with Sprint for 1 yr. I went in to add an Ipad to my plan because my computer broke and needed something to replace it. He told me the Ipad was FREE! I asked 3 times to verify it was free and even asked about the Galaxy tab and he said it wasnt free but the Ipad was. Well when I get my bill its a $50/service fee and $50+ for the tablet. Luckily the manager returned it without restock fee but when I cancelled and went to AT&T. They sent me a Final Bill for $1200/which included the Ipad which I had returned 2 months before. Every time I call... More...
    (Mobile Phones)
    Dliamk32's Picture   Dliamk32    0 Comments   Comments
  • customer service



    Alright, to be honest I don't even know where to begin. I have went into 2 different sprint stores today trying to get a simple answer to my question. Sadly, no one has been any help. Tried calling customer service and there is no option that relates to my question. All I want is to be able to talk to a human, but there is no option for that of course. The question I had was how exactly the process works for me trying to get the Pixel phone, since sprint stores do not sell it. I know that I can order it from Google themselves, and that sprint will support the phone, but since I am... More...
    (Mobile Phones)
    Telej's Picture   Telej    1 Comments   Comments
  • Sprints network is a joke. No where near 1 percent of the other network.



    i have been a customer since oct 2013. they have charged me full market price for multiple phones. every phone was disabled by sprint. major components like video calling. these are major features the phone should be cheaper. my sister has the same phone and hers never glitches, other things sprint removed causes major glitches the phone freezes up constantly. i called so many times to resolve the issue they offered me nothing to fix the issues. they claim there network is within one percent of the other network, thats a joke there excuse to me for removing all these features is because the... More...
    (Mobile Phones)
    Jeremycole13's Picture   Jeremycole13    0 Comments   Comments
  • Sprint store Lycomming mall



    My husband and I stopped in the strore at Lycomming mall to update his phone to a iPhone 7. Some places are giving them free to update, so we asked if there would be any charge to upgrade his phone to the 7. The store rep said no, just a $30 fee when we picked it up. He had Rick, my husband, sign on the reps phone for the iPhone 7, the rep ordered it, and we left. After getting home we noticed they had sent the contract to him by email. Upon review we discovered they were charging him $800 for the phone, and his bill was increasing by $70. a month. We called that same day and cancelled... More...
    (Mobile Phones)
    Linnbarner's Picture   Linnbarner    0 Comments   Comments
  • Horrific Customer Treatment



    In July, I switched over to Sprint and received a year free of Amazon Prime, which went active in November. In November I purchased a "free" tablet from a Sprint store, and they switched my service over to unlimited data, and in doing so I lost my prime membership. I was not informed that switching my plan was going to cause me to lose my Prime membership. I was unaware of this until Sunday November 27, when I went on Amazon to make a purchase. I called Amazon, who informed me to contact Sprint. I contacted Sprint, informed the customer service rep of what the situation was... More...
    (Mobile Phones)
    kperkins's Picture   kperkins    0 Comments   Comments
  • Spring Billing



    Billing issues. 2 months ago realized I had been overcharge for a tablet that I was told was "free". Went to the store and was told by a Radio Shack employee that the Sprint person had car trouble and wouldn't be in. Called Sprint and after several hours was told a supervisor would have to help. A day later I was told to go back to Sprint store, issue had to be resolved at that level. Several days later I received a call from the local store and was told that I would get a credit of $140.00 on my next bill. Sure enough, the $140.00 credit was there and I paid the $56.74... More...
    (Mobile Phones)
    jamesbtaylor's Picture   jamesbtaylor    0 Comments   Comments
  • WORST COMPANY WORST CUSTOMER SERVICE



    Sprint is the worst company I have ever dealt with. They lied to me on paying off my Verizon bills for switching to sprint. I tried to have them pay, but it wasn't the "final bill" no matter what Verizon sent me. Also, they said I was past the time frame. The smug ass bitch behind the counter is a lying ass bitch. The website is garbage. Says I don't have access to change anything on my account, and says I am not the account owner - Really? Who the fuck owns my account then? They can take my money but I am not allowed to view my bill? And if you want a paper... More...
    (Mobile Phones)
    FUCKSPRINT100's Picture   FUCKSPRINT100    0 Comments   Comments
  • Don't waste your time or money with sprint...awful, awful, awful service.



    I agree with all the terrible reviews about sprint. You can never get your problems solved. The idiots they have working on billing are unprofessional, disrespectful, and it's hard to understand them. They treat their customers as if they don't have nonthing to loose. And could care less about the company reputation. The company need to monitor all calls and fire the idiots that are not doing their jobs in a professional, understanding,fair mannerude. If they don't change the way they do business I suggest everyone make a stand and cancel sprint contract and take our money... More...
    (Mobile Phones)
    GgTt's Picture   GgTt    0 Comments   Comments
  • Don't choose Sprint!



    We left Verizon due to costs- we gave sprint a try for 5 days and realized it was really bad coverage where we live. We returned phones to the store and cancelled the contract - A month later we are getting bills of 2400-2900. The store did not return our phones to the company because the Sprint Corp didn't sent them a return box, 'Meanwhile our credit is in jeopardy . Can you hear this Sprint? We have spent hours on the phone with them with no resolve. More...
    (Mobile Phones)
  • Sprint - Overcharging International fees



    For two months in a row, we fought with Sprint for a credit on our phone bills for the same reason: Sprint charged us international calling charges when we were told specifically international calls would only be $.20 per minute. We were charged 10x as much and had we known, we would have found another way to communicate. The last bill was overcharged by more than $500. I was also charged for texting charges, even though our plan specifies that international texts are free!! I have spent hours on the phone with different Customer Service Reps who completely agreed with us and said we would... More...
    (Mobile Phones)
  • Ordering a new device/customer service



    I ordered a new iPhone 7 3 days ago. The phone was shipped to the wrong address, after I clearly gave them a new address to send it to. The day I was supposed to receive the phone. It was then shipped back to their warehouse and the amount of $700 was applied to my account until they received it. I spoke with 8 different reps wishing a 3 day period of wich I could barely understand, had no idea what they were doing and constantly put on hold for 10 mins every time. Not to mention the wait time just to speak to someone in order support was greater that 21mins every time I called. After all... More...
    (Mobile Phones)
    Thedish20's Picture   Thedish20    0 Comments   Comments
  • Horrible Customer Service



    Our business is a new customer having switched five lines from Verizon to Sprint. We paid. Sprint "misapplied" our money. While mistakes can happen, Sprint shut our business phones with NO notice to us. The payment issue was a Sprint mistake but shutting our phones with. I. It ice is horrible. Goodby Sprint. I would rather pay more to get reliable service. More...
    (Mobile Phones)
    Jim1959's Picture   Jim1959    0 Comments   Comments
  • Sprint Monthly charges



    This is literally the first time I have ever been so upset to write a review of a company online. First off we have been loyal customers for several years and switched to a new plan which was supposed to lower our monthly bill. Now we are paying upwards of $190 for 2 phones when the reason we changed plans was because of an advertisement saying our bill would be $50 a line. I've called customer service several times and am told that there is nothing we can do to get our bill any lower. I have actually encouraged several co-workers and all of my friends to not use Sprint or switch to... More...
    (Mobile Phones)
  • DO NOT SWITCH TO SPRINT!!! Big mistake



    TERRIBLE!! I hate this service. I would never recommend this phone company to anyone! This phone company is ridiculous and bullshit. They have conned me not once but twice. They tell me lies and later in the future I suffer the consequences! I never knew how bad there Internet was till I did not have wifi in my home. Every time I went out of town I had zero service. I switched from Verizon thinking it would be cheaper, but I rather pay Verizon the same amount but for a better faster phone. Customer service is rude and they do not know how to do their job. I called upset and the dumbass lady... More...
    (Advertising)
    Irios1's Picture   Irios1    2 Comments   Comments
  • Sprint's poor cellular service compounded by poor customer service



    I was a Sprint customer from 2003-2013. When I first started with Sprint, their service was decent and reasonably priced. That quickly changed. Within two years, I noticed the quality of calls and basic cellular service decline steadily. In 2008, I started attending the University of Colorado and could not get a signal at all for data or calls. Sprint ended up sending me a special antenna to make calls through my ISP at home, but I was still unable to make calls if I was not at home, despite being on a major university campus. Customer service kept telling me cellular service was in the... More...
    (Mobile Phones)
    EdwardC's Picture   EdwardC    0 Comments   Comments
  • bad representationExample: Sears broken washing machine



    I received my cell phone on 07/28/2015,activated on 07/29/2015 and went back to previous phone service because I was misled. When I went back sprint would not allow me to get my original number back from them which I have had for years. And they are trying to charge me $100s of dollars for all of this. There is a 14 day grace period but apparently they dont recognize it. Not to mention the sprint rep I started with was had very strong foreign accent and was open for interpretation. Couldnt be more disgusted. Not done with this issue. More...
    (Mobile Phones)
    boots57's Picture   boots57    0 Comments   Comments
  • Sprint taking our money and disconnecting my phone



    Sprint's inefficient customer service has been making our lives hell this year. We have had a plan with them since September 2012 and they were always very lenient and helpful. Since my plan partner's phone broke in May of this year, they have sent us a broken refurbished phone, failed to send us a return kit thus leaving us no choice but to have the local store ship it back to the warehouse. The warehouse and customer service reps that we've had to deal with over the phone haven't been on the same page about the process of the phone being returned, despite the fact that... More...
    (Mobile Phones)
  • Sprint Bullies



    Now I wabt to say Sprint are bullies there should be a class action lawsuit against them. Last year my fiance put me on his plan for sprint they let us finance two S5 gave us free home phone and a tablet plus framily plan. Framily plan was explained was that each time someone uses ur framily code u get five dollars off ur bill well we got 12 people value sixty bucks. When we spoke to customer service they explained that it only took five dollars off that members bill. Ok fine. But our bill was always fluctuating never the same until my fiance went to the cooperate store they gave him a free... More...
    (Mobile Phones)
    MSname's Picture   MSname    0 Comments   Comments
  • unprofessional / liars



    I am writing this letter to inform you of the bad experience I recently encountered while shopping / making a purchase at a Next Star Communications Inc. (947284) located at 4246 Peachtree Road NE Brookhaven, Ga 30319. Only 6, I shopped at the Brookhaven location the shopping experience was horrible. As VP of Operations and Corporate Investigations for large retail chain I expect nothing but the best customer service while making a purchase in any establishment. Before making the purchase of the Iphone 6 I bought I noticed a promotion board that stated I could buy and Iphone 6 and get a... More...
    (Advertising)
    Town1105's Picture   Town1105    1 Comments   Comments
  • This provider has HORRIBLE Customer Support



    As a 15 year Sprint Customer I realize what a horrible company they are and will NEVER RECOMMEND OR GO BACK TO SPRINT AGAIN. Situtation: Customer Service is horrible!!! They waste your time giving run around on matters they have no intention of resolving in a reasonable manner. Took several days, e.g. follow up phone calls to cust service, and waited on phone for extraordinary length of time just to learn, at supervisor level, they have no intention to do anything about my complaint. My matter involved inquiry about $50 "early" termination fee that they tacked on to my final... More...
    (Mobile Phones)
    mumkj's Picture   mumkj    0 Comments   Comments
  • sprint phone return



    I returned a phone on 3/31/15 to a local sprint store, to which they told me they couldn't give me cash back and that they would have to send a check in the mail and that it would take up to two weeks. I waited and received no check so I called customer service to find ut where it was and they didn't know what happened to it but said they would cancel the first check and send a new one and it would take again another two weeks. Again I waited and still received nothing. I called again and they made up some excuses and told me again it will be coming in the mail within two weeks,... More...
    (Mobile Phones)
    jruss1988's Picture   jruss1988    0 Comments   Comments
  • Sprint cell phones with really bad reception



    I just found out today that sprint has put over 2000.00 bill on my credit report and i never even received any bills from them after i told them to cancel my subscription because i couldn't get reception where i lived and this was after lie after lie telling me that they was working on the towers in my area but yet it never did get any better and i asked them to cancel everything and send me a final bill which i never received ohh and i also was told by the local sprint rep that there was a problem with Samsung Galaxy s 5 as far as picking up phone signal which the person that reps for... More...
    (Mobile Phones)
    SethStorm63's Picture   SethStorm63    1 Comments   Comments
  • Sprint lied to me and wants me to still be a customer.



    I have had Sprint for several years, the service went from bad to worse. I complained multiple times about the slow speed of service and the huge amount of surcharges every month. Nothing improved sadly over the course of time, so I decided to switch service providers. Sprint told me multiple times that I would be able to make some kind of payments or installments over the final bill with the early termination fees included. I get a letter in the mail and a phone call from sprint telling me that I have less than 30 days to pay them over $1000.00 or they will send me to collections,... More...
    (Mobile Phones)
    Jakebulgier's Picture   Jakebulgier    0 Comments   Comments
  • No more! Stop dropping calls in Kihei HI



    I have been with Sprint FOREVER! We live on Maui, Hawaii and recently we have been getting more and more multiple dropped calls. I even have AirRave in my house and we keep getting dropped calls. My wife and I depend on our phones for business and Relationships. Unless Sprint gets more LTE towers in the area and dramatically increase the signal strength in Kihei Hawaii we are done with Sprint. No more empty lies or promises. More...
    (Miscellaneous)
    PopGunn3's Picture   PopGunn3    0 Comments   Comments
  • Samsung cell phone



    I was a customer of sprint for about 10 years I had nothing fancy just a couple of flip phones basic service. Well in 2013 I started having trouble with new phones I had just gotten with bad reception, dropped calls, and calls not going through at all. Well I called several times on this problem and every time sprint told me they working on a tower some where and it would be a day or two to fix the problem. Finally got hold of a lady supervisor and she told me the reason I had bad service was they were doing away with the Nextel towers in the area and that if I wanted cancel service I could... More...
    (Mobile Phones)
    mtdew19541's Picture   mtdew19541    0 Comments   Comments
  • HORRIBLE THEY TRY AND RIP YOU OFF



    i was a customer with sprint for a couple years and the decided to cancel the service. their customer service while i was with them was good but until i wanted to cancel. they hit me with the ETF fee and the balance on the i financed whatever. So i paid it and the lady tells me that i was paying for my ETF fee and the balance on that financed phone and that next month i should get a final bill and i shouldn't owe anything. NOW (4/2015) THEY ARE SAYING I OWE ANOTHER ETF ON THE PHONE I HAD ALREADY PAID IT?????? They are trying to rip me off for everything i can. The customer service reps... More...
    (Mobile Phones)
    j0nj0nl0pez's Picture   j0nj0nl0pez    0 Comments   Comments
  • Sprint Terrible Coverage



    I switched from AT&T to Sprint because I lost my phone and was not due for an upgrade. When comparing plans, I determined that I would save almost $10/month by moving to Sprint. If I'd known the huge difference I would see in coverage, I would gladly have paid the additional $10 with AT&T. I live in an urban area and I find my phone with one bar of 3G signal the majority of the time. That is not sufficient for making calls, sending texts and certainly not for using data. My phone will go from having 4 bars of LTE to zero bars when I haven't moved or done anything with my... More...
    (Mobile Phones)
    jk57's Picture   jk57    0 Comments   Comments
  • sprint lies about cutting bill in half



    I'm a sprint customer I recently changed from at&t because I thought I was over paying with them and I saw that sprint could cut your bill in half and they told me that I would only be paying around 190.00 at the most with taxes and everything included as the first month went by the bill was still high and for this months bill was 227.00 and I called and told them what was going on with my bill since they were supposed to cut my bill in half and they told me that everything seemed correct on the bill and I said are you kidding me this is not cutting my bill in half its only making... More...
    (Mobile Phones)
    Classy2015's Picture   Classy2015    0 Comments   Comments
  • Phone was not receiving calls



    I upgraded in February to the Nexus 6 and since day 1 have not received most of my calls. I contacted store locations and customer service on a weekly basis sometimes few times a week. After countless trouble shooting from Sprint and resets(losing everything in the phone numerous times because the Nexus 6 does not have a SD card) and contacting Motorola after Sprint said it's not Sprint's issue then Motorola sending me back to Sprint. I ended up getting a replacement from Assurian because I pay for insurance- I also had to pay an additional $200 deductible for the 2nd Nexus 6 that... More...
    (Mobile Phones)
    bmetzger88's Picture   bmetzger88    0 Comments   Comments
  • Sprint customer service



    Sprint Customer Service is the absolute worst! The phone reps do try to help, but their knowledge of policies is VERY inconsistent. The people that work in the Sprint stores ( Sales ) are rude, and totally unprofessional. The staff at 9616 Reistertown Rd Ste 210 Owings Mills, MD 21117 (410) 356-5880 is horrible. A girl named Haley ( Hailie ) hung up on me for demanding some answers as to why they wouldn't allow my daughter to pick up her phone even though I authorized it. DO NOT SIGN ON WITH SPRINT!!! More...
    (Mobile Phones)
    skratty1's Picture   skratty1    0 Comments   Comments
  • Sprint inflating data usage to charge overage fees



    I recently obtained internet service with Sprint through their MiFi Hotspot device. It required a two year commitment. The service and speed were great, however, within four days, I had used up the monthly allotment of 3GBs. Previously I had used a Boost Mobile Hotspot via my cell phone and rarely used up the 2.5GBs allotted each month. And that included all the work I do on line as well as texts and photo uploads. I have contacted Sprint and asked them to show me exactly how my data is supposedly disappearing. All they can say is that I must be spending too much time on Facebook or... More...
    (Mobile Phones)
  • Worst customer service ever!



    I had an iPhone and my granddaughter had a Galaxy. We were trading phones and I wanted to switch contacts, etc from one phone to the other. I went into the Sprint Store at 681 Nw Division St, Gresham, OR 97030. There were 3 people working there, none of which were helping customers. One of the workers was on the phone because apparently the shipment of phones he ordered didn't come in. When I said, "Excuse me" to the general room, he looked up and rudely said, "I don't have anything to sell you!" I told him I didn't want to buy anything and he said "I... More...
    (Mobile Phones)
    PrairieKittin's Picture   PrairieKittin    0 Comments   Comments
  • sprint mobile plans from long-term customer



    More than once I have contacted sprint to complain about the mobile service. Time after time I have been transferred, spoke with supervisors, called back, and always been left with no real fix or compensation for the problem. The answer I received for the most recent issues is "all options have been exhausted, sorry". We have been a customer with sprint for 4 years and have 4 lines with the unlimited everything plan, that being said, I am very disappointed that sprint can do nothing about our service being terrible for the past couple months with it increasingly getting worse, but... More...
    (Mobile Phones)
    LIZZIEFABS's Picture   LIZZIEFABS    0 Comments   Comments
  • False Advertising - Horrible Pricing



    Sprint is misleading customers with this most recent pricing war with other carriers. I had my fiancee added to my plan because I saw online that we could add her for $40 additional per month. I called BEFORE we added her to make sure what I was reading was correct. They assured me Yes as long as we got her on the plan before Dec 31, 2014. Her addition would have brought our combined bill from $80 to $120. I got our first bill it was $170. I assumed it was a mistake or something off with prorating and that it would normalize the next month. No luck next bill $176. I call to get an... More...
    (Mobile Phones)
    fharveyii's Picture   fharveyii    0 Comments   Comments
  • Sprint Coverage Deceiving



    Switched from US Cellular to Sprint since my son was going to college in NY. I specifically asked Sprint rep if the coverage wasn't up to par what we could do and was told we could end. Well sure enough the coverage was terrible. I even contacted Sprint and provided a solution (the college had already worked with ATT and Verizon for campus wide coverage). Needless to say Sprint did nothing so we put up with dropped calls, my son having to go outside to try to find coverage to talk. We then switched to ATT because of poor service two months before the expiration of our contract (so... More...
    (Mobile Phones)
  • Sprint do not comply with agreements



    I had to break my contract with Sprint, and at the first moment, they offered me to do not pay the early termination fee, and give them back my cell phone. I accepted the offer. It was the beginning of my problems. First, they asked me to return the cell phone to the same store where I bought. At the store, they did not accepted the phone. I called costumer service and they said I had to pay the fee. After talk, they said I should not pay, they would send me a box to return my cell phone. I explained I was leaving the country, so I give them a friend's address. My surprise was when my... More...
    (Mobile Phones)
  • Manipulative Company



    We've been with Sprint for quite some while, and they just keep telling us lies. We constantly call back about fixing problems.. for example. Our cellular devices NEVER have signal and they just keep skyrocketing the price to an unbelievable amount. We only payed the original amount stated once until the price skyrocketed. This company is very manipulative and tells nothing but lies to families and tells families only the good about their company rather than the necessary truth. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Beware: Sprint Doesn't Prorate Fees or Disclose Prorating Policy



    Timing of signing up for Sprint service is critical. For example, Sprint will charge a full month's fee for protection plan even if you sign up in the middle or at the end of a billing cycle. Their reps don't inform you of their no prorating policy, and Sprint will not adjust these fees despite their failure to inform. Sprint has now established to me that it doesn't make full disclosure, so I will ride out my contract and depart from Sprint. Nor will I add any other devices. So for refusal to adjust an $11 fee, Sprint loses additional business and customer loyalty. I... More...
    (Mobile Phones)
    MsMG0724's Picture   MsMG0724    0 Comments   Comments
  • Scammed Sprint customer



    My name is Amber and I am writing this email because I have been completely and utterly dissatisfied with Sprint. I have been a customer since Jan 2012 and I am going to switch to another provider whether they are more expensive or not but I want to also tell you why. In Sept 2014, I had a balance of $280. I paid the balance off because I was looking to upgrade my phone from an IPhone 4 to an IPhone 6 Plus. I am not in a contract and have not been since last year. The very next day my services were disconnected and when I called in, I was told that I had gone over my spending limit. As it... More...
    (Mobile Phones)
    amberjoi82's Picture   amberjoi82    0 Comments   Comments
  • Sprint customer service



    Upgraded a mobile phone - selecting the 2 year lease. Rep at the store (200 Main Street, Stoneham, MA) incorrectly input as a 1 year lease - costing an additional $10/month. Multiple calls to the store to correct the issue resulted in my being told to return the phone, be without a phone for several days (not possible as the phone is used for work) and then repurchase a phone (more activation fees?). They WOULD NOT CORRECT THEIR ERROR AND THE STORE MANAGER IS EXTREMELY RUDE - WHEN I CALLED THEY HUNG UP ON ME. Calls to general customer service (*2) resulted in my being told only the store... More...
    (Mobile Phones)
    Sprintbad's Picture   Sprintbad    0 Comments   Comments
  • Lousy customer service - you lost my business, went elsewhere



    I keep getting a bill from Sprint that I thought was for long distance service on my landline. They couldn't find my account. I spent over an hour on the phone with them, finally talk to someone in a/r they couldn't figure it out. They said they would need to see the bill. I offered to scan and email it to them. They indicated that I had to physically go to a store. I asked to speak with the manager and the rep said basically that the manager wouldn't talk to me and I would have to go to a sprint store. Really? Then he thanked me and hung up. Looks like Sprint is... More...
    (Miscellaneous)
    tgarrish's Picture   tgarrish    0 Comments   Comments
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