Sprint Complaint

Sprint Complaint

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My first experience with Sprint


I bought the HTC Bolt when I switched over to Sprint all but two months ago. I’ve always taken care of my electronics; my Galaxy I had for over three years. Shortly after getting the Bolt I, of course, drop it in my living space and the screen shatters in the corner nearest the impact, with the case. So I schedule and appointment and bring it in to a repair shop next to Best Buy in Tukwila, WA.

The gal I speak with says that the technician will have to see it to examine whether the screen need replacement or the whole device. The screen cost $100, the device $200. That’s exchange difference is ridiculous, I thought. So I agreed to wait. Eventually she took the phone to the back. Moments later came out and says, so it looks like a device replacement.

I said, that’s it (referencing the time)? Why is that?

Because you see, the buttons are damaged under the phone, as she points to the buttons.

With phone in hand, I place my thumb on the damaged area over the button and it instantaneously responds. So I remark, the buttons are fine, it looks like a cosmetic issue.

She continues to say, well that what our system said.

I said, the system… oh the computer. So you plugged it in and it was a computer diagnostic?

It wasn’t a computer diagnostic but the system gave us the solution when we typed in where the location of the damage was.

I was like, listen nothing against you but that is a ludicrous. Can I make an executive decision and request to only have the screen replaced and then just deal with a busted phone if it ends up being an issue.

I’m sorry, no she explains.

I said, what is the point of having a technician in house if you’re going to rely on a questionnaire solution from a computer? Apparently they didn’t even have parts for my phone there. Her response was well even if we were to replace it, we wouldn’t have your parts for nearly 4 days. And this was if they could accept my deal.

So the phone has yet to have a single system failure, they would wouldn’t even deconstruct the phone to better resolve the issue, their ‘repair’ locations are not even legitimate technician locations, and they can’t even finance a damage to make a scenario like this easier to swallow, instead you are obligated to pay in full on your next bill.

I had to conclude with thank you and goodbye. I felt like I was being taken advantage of, as a fool, in their lack of service and financially.

~Thanks


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