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Sprint Complaint - SPRINT - switching to Sprint took me a total of 5 hours and they charged me $30 - Sprint Mobil phone
Sprint Complaint

Sprint Complaint


SPRINT - switching to Sprint took me a total of 5 hours and they charged me $30 - Sprint Mobil phone

I just went into a sprint store and it took 5 hours to switch my phone from Verizon to Sprint, keeping my same number to an existing family plan.

I walked in around 1PM this afternoon and it's now 6PM and I'm waiting for my number to change over as I sit here typing this.

When I first walked in, they said it would be a quick process. They pulled up the account and said the "add a line" it was not working for some reason, then I waited for a store manager to get to that location to help.

At that point he realized I wasn't the account holder of the account I was trying to get added to and couldn't help me any longer. I guess initially they weren't supposed to have even looked at the account. An hour had passed at this point. I called my mother in law to come up so they could look at the account (nothing could be verified over the phone).

When she got up there, then they were able to look at the account. They said at this point it should only take 20 - 30 minutes. This process took another 40 minutes. Then they were out of Sim cards and sent an associate down the street to another store to get one; another hour later she arrived with the Sim card.

Once that was done; then a $30 activation fee was communicated to me, which had never been mentioned throughout this entire process. I had this "are you serious" look on my face and the store manager said they couldn't waive it, because they were just a "retail" store.

At this point they had switched my phone to Sprint, but had to give me a random number and told me to call customer service when I got home to see if my old number had not been grabbed yet.

I called immediately once getting home (3 min drive down the street) After being shuffle around another 4 times all throughout Sprint customer service via phone I've finally at 6PM gotten my number back to my original number on a sprint line.

I truly believe in this age of technology there has got to be a better process for this. I can't imagine if I had tried to do this on a break from work or something like this and had it draw out 5 hours of my day.

The staff tried their best I believe, but Sprint pay your employees enough to stay so you can keep qualified knowledgable people in the store. They all said they were new and still learning. There was a customer coming back to pick up her phone later and I was still there; she pointed at my and said "there is NO way you're still here". She had left, gone to lunch, visited with a friend, ran an errand and was in disbelief that I could still be there waiting.

I've just never experienced anything like this in my life. If I had known it would have taken 5 hours of my life to make the switch to Sprint; I would have never gone through this ordeal....

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