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Sprint Complaint - Spring Billing
Sprint Complaint

Sprint Complaint

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Spring Billing


Billing issues. 2 months ago realized I had been overcharge for a tablet that I was told was "free". Went to the store and was told by a Radio Shack employee that the Sprint person had car trouble and wouldn't be in. Called Sprint and after several hours was told a supervisor would have to help. A day later I was told to go back to Sprint store, issue had to be resolved at that level. Several days later I received a call from the local store and was told that I would get a credit of $140.00 on my next bill. Sure enough, the $140.00 credit was there and I paid the $56.74 immediately (November 11). Received an email from Sprint yesterday that my account is now $140.00 past due and to pay immediately or service will be discontinued and I am required to return all devices. So I called Sprint customer service and got stuck in the maze of "push 1", "push 2". I gave up after 2 hours and several attempts to speak with a human. I tried two different numbers today and still nothing. These continued billing problems are frustrating as well as time consuming. I am troubled by the fact that I had made three trips to the store and spent hours waiting on the phone. I value my time. Not a happy customer.


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