Sprint Complaint

Sprint Complaint

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Sprint - Overcharging International fees


For two months in a row, we fought with Sprint for a credit on our phone bills for the same reason: Sprint charged us international calling charges when we were told specifically international calls would only be $.20 per minute. We were charged 10x as much and had we known, we would have found another way to communicate. The last bill was overcharged by more than $500. I was also charged for texting charges, even though our plan specifies that international texts are free!! I have spent hours on the phone with different Customer Service Reps who completely agreed with us and said we would get the money refunded. I had told them I would like to get this resolved before the bill is due, so I could pay the correct amount. That, of course, didn't happen. One Customer Service Rep was particularly understanding and would actually call me back as promised, up to the point when the money was supposed to be credited. Supervisors told us the same thing, the money should be credited within the next few days, blablabla... nothing happened. Two days after the invoice due date, we paid the bill minus the amount to be credited. This is the message I found on my account:

%u2022You have a past due balance and are subject to Collection activities. Make a payment to avoid service interruption

Really?? It takes them weeks to "NOT" get anything done to do right by their long-term customer and they threaten Collection activities immediately??

I realize, Customer Service is no longer what it used to be or should be, but why do we (consumers) let businesses get away with it???


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