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Sprint Complaint - Sprint store Lycomming mall
Sprint Complaint

Sprint Complaint

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Sprint store Lycomming mall


My husband and I stopped in the strore at Lycomming mall to update his phone to a iPhone 7. Some places are giving them free to update, so we asked if there would be any charge to upgrade his phone to the 7. The store rep said no, just a $30 fee when we picked it up. He had Rick, my husband, sign on the reps phone for the iPhone 7, the rep ordered it, and we left. After getting home we noticed they had sent the contract to him by email. Upon review we discovered they were charging him $800 for the phone, and his bill was increasing by $70. a month. We called that same day and cancelled everything. That was October 17th. As of this date, the charges are still showing up on his bill after repeated calls to the store and customer service. He never took the phone from the store, it was never in his possession. Stay tuned for an attorney to get involved!


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