Sprint Complaint

Sprint Complaint

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Sprint taking our money and disconnecting my phone


Sprint 's inefficient customer service has been making our lives hell this year. We have had a plan with them since September 2012 and they were always very lenient and helpful. Since my plan partner's phone broke in May of this year, they have sent us a broken refurbished phone, failed to send us a return kit thus leaving us no choice but to have the local store ship it back to the warehouse. The warehouse and customer service reps that we've had to deal with over the phone haven't been on the same page about the process of the phone being returned, despite the fact that we've talked to at least four different representatives and/or supervisors about it. In order to avoid excessive cost, we tried to have the inactive line shut off. Instead, they have now shut off the ONE phone line we have to rely on several different times. On top of that, they tried to charge us over $400 for the broken, returned phone, claiming it was a past due balance. Our last phone conversation had us assured that the charge was removed and we were caught up on payments. Today, my phone is shut off, supposedly due to ANOTHER "past due balance". My job requires me to be on call, and now no one from work can reach me because the phone company isn't keeping my line going despite the fact that they have been taking our money. I am the only one in the household with a car, and my work schedule clashes with that of my plan partner. This is all after jumping through an absurd amount of hoops, being put on hold after answering the same questions several times, and eating up our lunch breaks in hopes of having the line we pay for every month, and it has all been to no avail. Discontinuing business with this company ASAP - enough is enough.


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